Anil Dahal
Customer Service
Cameron Park,NSW
Summary
My expertise in customer interaction and operational standards significantly improved service efficiency, showcasing my ability to meet and exceed employer expectations with exceptional customer service and a strong work ethic. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
NSW Department Of Education
03.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Restaurant Team Member
Raj's Corner
03.2024 - Current
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Prepared food orders, cooking on grill and operating fry station.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Cashier / POS Operator
Star Casino
03.2020 - 10.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Food Packer and Processor
M & J Chickens
03.2018 - 02.2020
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Assisted in inventory management, ensuring accurate counts and proper storage of food products.
- Communicated effectively with coworkers and supervisors alike for seamless coordination throughout each shift''s operations.
- Identified areas for improvement within the packing process, leading to higher accuracy rates in order fulfillment.
- Completed daily orders with expert picking and packing of shipments.
- Kept records accurate and current by documenting movements in company system.
- Communicated with supervisors regarding any issues with packaging process.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Lifted, moved and organized large boxes of food to transport to and from storage.
- Demonstrated strong attention to detail while inspecting finished products before shipping, ensuring high-quality goods for consumers.
Education
Bachelor of Science - Information Technology
Southern Cross University
Sydney, NSW 03.2024 - 09.2024
Skills
Verbal and written communication
Food safety measures
Customer interaction
Guest experiences
Strong teamwork
Cash handling expertise
Order Taking
Taking Orders
Supply Restocking
Operational standards
Recordkeeping
Exceptional customer service
Strong Work Ethic
Quality Control
Food safety understanding
Reference
Available up on request
Timeline
Restaurant Team Member
Raj's Corner
03.2024 - Current
Bachelor of Science - Information Technology
Southern Cross University
03.2024 - 09.2024
Customer Service Representative
NSW Department Of Education
03.2023 - 03.2024
Cashier / POS Operator
Star Casino
03.2020 - 10.2022
Food Packer and Processor
M & J Chickens
03.2018 - 02.2020
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