Anil Karki
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Baptist Care
03.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Team Member
Woolworth
05.2017 - 11.2017
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Supervisor
Just 1 Call
06.2016 - 09.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Customer service
M&S
11.2012 - 01.2015
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Developed strong working relationships with clients, providing exceptional customer service.
- Developed loyal customer base by providing excellent customer service.
- Streamlined customer service processes for increased efficiency and effectiveness.
- Led cashiers and associates in providing thoughtful customer service.
Education
Post Graduate Diploma -
College of East London
London 01.2014
Post Graduate Certificate -
Queen Margaret University
Edinburgh, Scotland01.2013
Diploma - Information Technology
PENTASOFT
01.2004
Skills
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Customer focus
- Payment processing
- Dispute resolution
- Conflict resolution
- Data collection
Training
- First aid and CPR, ABC First Aid, 2023
References
Will be provided on request.
Timeline
Customer Service Representative
Baptist Care
03.2018 - Current
Team Member
Woolworth
05.2017 - 11.2017
Supervisor
Just 1 Call
06.2016 - 09.2017
Customer service
M&S
11.2012 - 01.2015
Diploma - Information Technology
PENTASOFT
Post Graduate Diploma -
College of East London
Post Graduate Certificate -
Queen Margaret University
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