Anil Mathew
Summary
ABOUT ME..???
Overview
10
10
years of professional experience
Work History
Duty Manager
THE CARLTON MILRACE HOTEL
08.2007 - 10.2009
- Responsible to the Hotel security checking.(fire, theft etc
- Counting sales money and petty cash
- Residence bar management
- Function rooms and banqueting halls organizing as per function chart
- Make sure all function rooms are clean and tidy after functions
- Handle the customer's needs and complaints from accommodation
- Prepare night audit report
- Attend all telephone calls and booking at night
- Make sure the outdoor indoor cleanliness of the entire hotel.
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Increased room occupancy rates by implementing effective marketing strategies and promotions.
- Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
- Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures.
- Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.
- Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
- Collaborated with the sales team to develop targeted marketing campaigns focused on attracting new guests.
- Implemented inventory control systems for hotel supplies, minimizing waste while maintaining adequate stock levels.
- Ensured seamless event coordination for conferences, meetings, and weddings by working closely with event planners.
- Provided personalized attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.
- Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
- Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.
- Assisted in budget management by monitoring expenses and identifying cost-saving opportunities.
- Managed guest reservations accurately, optimizing room allocation to maximize revenue opportunities.
- Developed strong relationships with corporate clients to secure repeat bookings for business events.
- Coordinated staff schedules efficiently to maintain appropriate staffing levels during peak periods while avoiding overtime costs.
- Improved overall efficiency with regular evaluations of staff performance and targeted training programs.
- Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
1st ASSISTANT MANAGER
AL TAZAJ FAKHIE B.B.Q RESTAURANT
06.2005 - 05.2007
- Consistently deliver QSCF levels that provide each of guests with a dining Experience that meets or exceeds their expectation
- Enhance Sales and minimize expenses to maximize profit
- Uphold and enforces all policies and procedures according to Al Tazaj rules
- Provides leadership and motivation to all members of the restaurant staff
- Assist members of the restaurant who may require help in solving problems or Resolving personal conflict
- Prepare commissary and warehouse orders for restaurant's daily operation
- Manage all customer complaints
- Preparing Daily Sales Reports and Cash reports
- Preparing all projections for daily operations
- Give training about critical standards and product information's to team Members
- Conduct evaluations and give appropriate directions to trainees
- Preparing all kinds of daily projection formats.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
- Contributed to successful promotional events by creating eye-catching displays that showcased featured products effectively.
- Monitored financial performance indicators, adjusting strategies as necessary to meet company goals.
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Support Worker
St.Joseph's Care Services
03.2002 - 04.2005
- Assist clients with their daily activities of living, if identified in the client's plan of care, to ensure that all personal needs where met
- Contribute to providing a quality environment for clients in relation to safety, dignity, comfort and day to day living
- Carrying out weekly planning for the clients of their appointments, shopping plans etc
- Assisting clients in their needs with a clean and safe manner
- Acting as a support worker in situations where the client is unable to recognise the needs
- Promoting and encouraging independence to clients in daily activities
- Providing support to learning disability clients within their home and in the community.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Data Re searcher
COMPITENT SOFTWARE PVT LTD
06.1999 - 03.2002
- Worked as a Data Re searcher in Property Research and Data Entry Department.
Education
Degree -
University, New Delhi
Pre-Degree -
Calicut University, Kerala
Leaving Certificate -
Chempanode
National Trade Certificate in Electronics &Tele Communication -
I.T.C Kottoor, Kerala
Certification in Management Training -
AL-TAZAJ Institute for management Training, Riyad, Saudi Arabia
01.2005
Diploma in Computer Hardware And Networking -
Don Bosco Technical Institute, Okhla, New Delhi
01.2004
Bachelor of Arts -
Indira Gandhi Open
03.2000
Secondary School -
St.Joseph's High School
01.1994
Skills
- Security awareness
- People Management
- Reservations Management
- Complaint Handling
Softwarepackagesknown
MS-Word, Excel, Power Point and Internet & E-Mail
Personal Information
Date of Birth: 03/12/79
Timeline
Duty Manager
THE CARLTON MILRACE HOTEL
08.2007 - 10.2009
1st ASSISTANT MANAGER
AL TAZAJ FAKHIE B.B.Q RESTAURANT
06.2005 - 05.2007
Support Worker
St.Joseph's Care Services
03.2002 - 04.2005
Data Re searcher
COMPITENT SOFTWARE PVT LTD
06.1999 - 03.2002
Degree -
University, New Delhi
Pre-Degree -
Calicut University, Kerala
Leaving Certificate -
Chempanode
National Trade Certificate in Electronics &Tele Communication -
I.T.C Kottoor, Kerala
Certification in Management Training -
AL-TAZAJ Institute for management Training, Riyad, Saudi Arabia
Diploma in Computer Hardware And Networking -
Don Bosco Technical Institute, Okhla, New Delhi
Bachelor of Arts -
Indira Gandhi Open
Secondary School -
St.Joseph's High School
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