ANIL PRADHAN
Sydney,New South Wales
Summary
High-achieving Senior Sales Executive with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas and diligently pursuing and converting new leads to enhance revenue streams. Highly focused on customer advocacy and experience. Energetic and committed to top performance.
Overview
12
12
years of professional experience
Work History
Customer Advisor
Microsoft Experience Centre
04.2024 - Current
- Solution sales for consumer and small business customers.
- Cross selling across all Microsoft products and services such as M365, Microsoft surface products and XBOX gaming.
- Provide positive customer outcomes with sales and customer advocacy.
- Participated in interactive training programs to expand knowledge of company products and policies. (E.g Microsoft Co-Pilot)
- Documented customer interactions in internal database to maintain complete customer service history.
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
General Manager – Mobiles
TELSTRA
05.2022 - 09.2023
- Provided leadership, guidance, and technical expertise to a team of up to 15 mobile specialists , helping them grow in their roles and fostering a collaborative and innovative work environment
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Oversaw the planning, execution, and successful delivery of mobile-related projects within Telstra Enterprise
- Developed and implemented strategies to increase sales and profitability.
- Collaborated with cross-functional teams, set project goals, allocated resources, managed timelines, and ensured that projects were completed on schedule and met quality standards.
- Interacted with various stakeholders, including clients, internal teams, and senior management and provided updates on project progress and cross team alignment.
- Achievements: Improved case completion by 30% for a team of 8 specialists who were underperforming achieved by quickly identifying and relegating cases according to teams strengths.
Senior Account Executive
TELSTRA
03.2021 - 05.2022
- Secured $1.5 Million to new accounts to increase company revenue and drive market share every quarter.
- Analysed customer data and preferences to create personalized and targeted communications.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Tailor messages to individual customer needs and help increase customer satisfaction and engagement with Telstra's mobile services
- Collaborates with optimization, sales, account management and product teams to optimize the mobile journey
- Identifies pain points, gathers user feedback, and suggests improvements to ensure a seamless and user-friendly experience
- Addresses customer concerns and implementing necessary changes
- Achievements: Reduced customer service enquiries by 40%, as lead of a 9month 'Proactive calling program' as part of a digital transformation initiative. Over 10,000 Telstra enterprise customers were successfully migrated to Telstra's digital self-service.
- Restored the customer fulfilment time from 72hours to 48 hours following an investigation into delays of individual mobile orders with the warehouse fulfilment thereby identifying over 100 orders that had been impacted and managing the customer outreach and redelivery process.
Business Development Manager
TELSTRA
01.2019 - 03.2021
- Established and nurtured relationships with potential partners, clients, and key stakeholders for Telstra’s enterprise customers.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Identified collaboration opportunities, negotiated partnerships, and developed win-win solutions.
- Evaluated new market opportunities for Telstra's mobile products and services and conducted market research to understand customer needs, competitive landscape, and trends.
- Created strategic plans to penetrate new markets, increase mobile market share, and drive revenue growth
- Achievements: Consistently closed $750,000 of hardware sales, 50% above target, following targeted customer renewal and upsales every quarter.
Telstra National Retail Partner Manager
TELSTRA
03.2017 - 01.2019
- Managed over 50 Telstra retail partner stores on a national level.
- Established and nurtured relationships with various retail partners, which included authorized dealers, distributors, and resellers and aligned business goals, develop joint marketing strategies.
- Devised sales strategies that drive revenue growth through retail partners.
- Analyze market trends, competitor offerings, and customer preferences to design effective sales plans.
- Monitored sales performance, provided support, and offered incentives to motivate partners to achieve sales targets.
- Facilitated training sessions and provided resources to retail partners, to develop products and service knowledge.
- Achievements: Inaugurated more than 50 partner stores into a newly established channel within Telstra’s consumer division
- Achieved over 60 mobile activations per week across the entire NSW/QLD region in the first financial year, 40% above target.
- Advised clients on regulatory compliance matters to mitigate risks associated with potential violations or penalties.
- Prepared and presented reports on status of projects and initiatives.
Telstra Store Leader
TELSTRA
05.2012 - 03.2017
- Lead a team of up to 50 customer advisors for the delivery of sales and customer experience targets.
- Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Achievements: Most improved Net Promoter Score from -3 to +15 within 3 months by implementing a 'my customer, my responsibility' initiative within the region.
- Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
Education
Bachelor of Business - Business Management
The University of Technology
Sydney, Australia01.2013
Skills
- Technology
- Solution sales
- Authentic People Leader
- Team Development and Performance
- Product Development
- Customer Centric
- Customer Advocacy
- Account Growth
- Sales Growth
- Microsoft 365
- Microsoft products
- Identifies opportunities
- Adaptable
- Proactive
- Sales Presentations
- Pipeline Management
- CRM proficiency
Timeline
Customer Advisor
Microsoft Experience Centre
04.2024 - Current
General Manager – Mobiles
TELSTRA
05.2022 - 09.2023
Senior Account Executive
TELSTRA
03.2021 - 05.2022
Business Development Manager
TELSTRA
01.2019 - 03.2021
Telstra National Retail Partner Manager
TELSTRA
03.2017 - 01.2019
Telstra Store Leader
TELSTRA
05.2012 - 03.2017
Bachelor of Business - Business Management
The University of Technology
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