ANIMA SHARMA
Melbourne,VIC
Summary
Focused Compliance Officer bringing many years of expertise in regulatory compliance, audit procedures, project oversight and risk management. Excellent history of delivering effective leadership and training to support staff development. Driven and strategic with an aptitude for program management. Advanced knowledge of audit methodologies, functions, and compliance teams.
Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.
Overview
7
7
years of professional experience
Work History
Compliance Officer/Office Administration Manager
The Imperial College of Australia
Melbourne, VIC
07.2020 - Current
- Assessed the effectiveness of existing processes and procedures related to compliance.
- Reviewed contracts for compliance with applicable laws and regulations.
- Develop and implement a structured audit program to ensure compliance requirements are achieved and maintained in line with regulatory requirements, business policies and procedures
- Develop, implement and manage assessment validation processes
- Ensure trainers are properly qualified and undertake appropriate professional development activities
- Maintain compliant trainer and staff files
- Supervise staff who are not fully qualified as trainers
- Monitor and advise on implementation of newly developed training courses and transitions from superseded packages to newly endorsed versions
- Assist with implementation and maintenance of all ASQA Standards for RTOs and ensure the Standards are being followed to a high level
- Conduct student file audits
- Review and update learning and assessment materials
- Submitting Quality Indicator reports to ASQA
- Reported any identified discrepancies or irregularities to senior management.
- Provided guidance on regulatory requirements for business operations.
- Prepared training materials related to regulatory changes or new policies and procedures.
- Provided guidance on legal requirements related to the organization's operations.
- Responded promptly to complaints received from employees.
Sales Manager/Customer Service Representative
Vodafone
Mcity, VIC
06.2020 - 06.2024
- Participated in negotiations with vendors regarding product purchases or contracts.
- Created and presented monthly reports to management on sales performance.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Established relationships with key clients, while maintaining existing customer base.
- Identified and developed new markets for products or services.
- Managed daily operations of sales department, including supervision of staff members.
- Developed and implemented sales strategies to increase market share.
- Executed strategic sales plans to expand customer base and revenue.
- Performed sales consultations and educated clients on products and services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Coached, developed and motivated team to achieve revenue goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Monitored KPIs and provided feedback on performance of CRM campaigns.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Project Coordinator
The Imperial college of Australia
Melbourne, VIC
07.2019 - 06.2020
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Created detailed technical documentation for IT processes and procedures.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Conducted risk assessments and identified potential issues that could affect project success.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Managed communication channels between various teams involved in the execution of complex projects.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Assessed, monitored and reported on work progression.
- Created and maintained project documentation to drive transparency with stakeholders.
Sales Representative
Vodafone
Melbourne, VIC
01.2018 - 12.2019
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used CRM database to track referral and appointment data.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Developed and maintained relationships with customers to ensure repeat business.
- Generated new sales leads through cold calling and networking activities.
- Managed inventory levels by ordering sufficient stock for each account.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Provided technical support for customers using the company's products or services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Reviewed monthly performance against targets set by management team.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
Education
Diploma of IT Cyber Security - Information Technology
Sandhurst Institute Sydney
10-2021
Master of Information Technology (Professional) - Software Development
Deakin University Burwood
11-2019
Bachelor of Computer Application (BCA) - Computer Science
B.L.M Girls College Punjab
06-2017
Skills
- Staff Management
- Industry Awareness
- Risk Management
- Internal Controls
- Compliance Monitoring
- Compliance reviews
- Reporting Requirements
- Project Coordination
- Documentation Review
- Technical solutions development
- Cloud computing
- Troubleshooting
- Teambuilding
- Data management
- Quality Assurance
- Microsoft Office Suite
- Product Management
- Operational Reporting
- Strategic Planning
- Business process improvement
- KPI Tracking
- Operations Management
- Project Management and Development
- Staff Training and Development
- Organizational Leadership
- Recordkeeping and Reporting
- CRM software proficiency
- Sales strategy development
- Customer Service
- Telephone Etiquette
- Client Relationship Management
- Regulatory knowledge
- Audit management
Timeline
Compliance Officer/Office Administration Manager
The Imperial College of Australia
07.2020 - Current
Sales Manager/Customer Service Representative
Vodafone
06.2020 - 06.2024
Project Coordinator
The Imperial college of Australia
07.2019 - 06.2020
Sales Representative
Vodafone
01.2018 - 12.2019
Diploma of IT Cyber Security - Information Technology
Sandhurst Institute Sydney
Master of Information Technology (Professional) - Software Development
Deakin University Burwood
Bachelor of Computer Application (BCA) - Computer Science
B.L.M Girls College Punjab
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