ANIMA SHARMA
Melbourne,VIC
Summary
Driven business development manager with several years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training and revenue target achievement. Several years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products.
Overview
8
8
years of professional experience
Work History
Business Development Manager
SGS Australia
Melbourne, VIC
11.2023 - Current
- Collaborated with internal teams for successful execution of projects.
- Coordinated with marketing team to develop promotional materials and campaigns.
- Conducted research on industry trends, competitor activities, and customer needs.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Organized meetings between senior management and prospective customers.
- Drafted proposals for prospects in response to their requests for information.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Identified potential clients, built relationships, and negotiated contracts.
- Researched target markets to understand the needs of current and potential customers.
- Developed and implemented strategies to increase sales and market share.
- Conducted market research and analysis to identify new business opportunities.
- Created presentations to attract new business opportunities.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
Appointment Setter
Meridian
Melbourne, VIC
01.2022 - Current
- Tracked call metrics such as number of calls made, duration of calls.
- Assisted customers in making decisions about products or services offered by the company.
- Developed and maintained relationships with potential customers through phone conversations.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Provided detailed information about products and services to clients.
- Greeted incoming customers and provided customer service support.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Scheduled appointments for customers based on their availability.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries regarding appointment setting procedures.
- Followed up with customers after scheduled appointments were completed.
- Answered telephones and directed calls to appropriate staff members.
- Called no shows and cancellations to reschedule.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Made phone calls and sent emails to establish leads.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Sales Manager/Customer Service Representative
Vodafone
Mcity, VIC
06.2020 - 06.2024
- Participated in negotiations with vendors regarding product purchases or contracts.
- Created and presented monthly reports to management on sales performance.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Established relationships with key clients, while maintaining existing customer base.
- Identified and developed new markets for products or services.
- Managed daily operations of sales department, including supervision of staff members.
- Developed and implemented sales strategies to increase market share.
- Executed strategic sales plans to expand customer base and revenue.
- Performed sales consultations and educated clients on products and services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Coached, developed and motivated team to achieve revenue goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Monitored KPIs and provided feedback on performance of CRM campaigns.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
Business Development Manager/Admin Manager
The Imperial College of Australia
Melbourne, VIC
07.2020 - 10.2023
- Researched target markets to understand the needs of current and potential customers.
- Collaborated with marketing team members to design promotional materials.
- Created presentations to attract new business opportunities.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Submitting Quality Indicator reports to ASQA
- Reported any identified discrepancies or irregularities to senior management.
- Provided guidance on regulatory requirements for business operations.
- Prepared training materials related to regulatory changes or new policies and procedures.
- Provided guidance on legal requirements related to the organization's operations.
- Responded promptly to complaints received from employees.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates.
- Maintained a database of existing customers and prospective leads.
- Organized meetings between senior management and prospective customers.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Implemented CRM strategies to improve customer engagement and retention.
- Conducted risk assessments for potential business ventures or strategies.
- Organized and maintained filing systems, including electronic databases and records.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Processed invoices on a timely basis according to established procedures.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
Project Coordinator/Office Administration Manager
The Imperial college of Australia
Melbourne, VIC
07.2019 - 06.2020
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Created detailed technical documentation for IT processes and procedures.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Conducted risk assessments and identified potential issues that could affect project success.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Managed communication channels between various teams involved in the execution of complex projects.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Assessed, monitored and reported on work progression.
- Created and maintained project documentation to drive transparency with stakeholders.
- Developed effective filing systems to store confidential documents securely.
- Created monthly reports summarizing department activities for senior management review.
- Coordinated meetings with internal teams or external clients by scheduling dates, reserving venues and organizing catering services if necessary.
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Reviewed incoming emails and responded accordingly within established timelines.
- Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
- Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
Sales Representative
Vodafone
Melbourne, VIC
01.2018 - 12.2019
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used CRM database to track referral and appointment data.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Developed and maintained relationships with customers to ensure repeat business.
- Generated new sales leads through cold calling and networking activities.
- Managed inventory levels by ordering sufficient stock for each account.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Provided technical support for customers using the company's products or services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
Education
Diploma of IT Cyber Security - Information Technology
Sandhurst Institute Sydney
Sydney10-2021
Master of Information Technology (Professional) - Software Development
Deakin University Burwood
Melbourne11-2019
Bachelor of Computer Application (BCA) - Computer Science
B.L.M Girls College Punjab
Punjab06-2017
Skills
- Staff Management
- Compliance reviews
- Reporting Requirements
- Project Coordination
- Documentation Review
- Technical solutions development
- Cloud computing
- Troubleshooting
- Teambuilding
- Data management
- Quality Assurance
- Microsoft Office Suite
- Product Management
- Operational Reporting
- Strategic Planning
- Business process improvement
- KPI Tracking
- Operations Management
- Project Management and Development
- Staff Training and Development
- Organizational Leadership
- Recordkeeping and Reporting
- CRM software proficiency
- Sales strategy development
- Customer Service
- Telephone Etiquette
- Client Relationship Management
- Regulatory knowledge
- Audit management
- Customer relationship management
- Competitive analysis
- Presentation skills
- Effective communication
References
Available on request
Timeline
Business Development Manager
SGS Australia
11.2023 - Current
Appointment Setter
Meridian
01.2022 - Current
Business Development Manager/Admin Manager
The Imperial College of Australia
07.2020 - 10.2023
Sales Manager/Customer Service Representative
Vodafone
06.2020 - 06.2024
Project Coordinator/Office Administration Manager
The Imperial college of Australia
07.2019 - 06.2020
Sales Representative
Vodafone
01.2018 - 12.2019
Diploma of IT Cyber Security - Information Technology
Sandhurst Institute Sydney
Master of Information Technology (Professional) - Software Development
Deakin University Burwood
Bachelor of Computer Application (BCA) - Computer Science
B.L.M Girls College Punjab