ANIMA SHARMA
Melbourne
Summary
Driven business development manager with several years of experience in organizational leadership, enhancing sales and client-relationship management. Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
8
8
years of professional experience
Work History
Operations Manager/ Business Development
Your Staff Hub
Melbourne
09.2025 - Current
- Coordinated with cross-functional teams to streamline workflow processes.
- Oversaw financial reporting and ensured accuracy in account reconciliation.
- Developed strategic plans to improve customer satisfaction and retention rates.
- Managed client accounts and maintained strong relationships with stakeholders.
- Implemented new software systems for enhanced account tracking and reporting.
- Facilitated regular meetings to assess project progress and address challenges.
- Maintained updated records of all assets owned by the company.
- Supervised junior staff in daily accounting operations.
- Ensured accuracy of general ledger postings by reconciling accounts periodically.
- Managed relationships with banks and other third parties involved in finance matters.
- Analyzed financial data to identify potential areas of cost savings or revenue enhancement.
- Performed month-end closing activities such as accruals and amortizations.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Collaborated with sales team to determine best ways to drive market share.
- Analyzed operational data to identify trends and inform decision-making processes.
- Ensured compliance with safety regulations and company policies during operations.
- Managed sales pipeline effectively, ensuring timely follow-ups and relationship building.
- Identified potential clients, built relationships, and negotiated contracts.
Business Development Manager/Operations Manager
SGS Australia
Melbourne
09.2023 - 09.2025
- Collaborated with internal teams for successful execution of projects.
- Coordinated with marketing team to develop promotional materials and campaigns.
- Conducted research on industry trends, competitor activities, and customer needs.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Organized meetings between senior management and prospective customers.
- Drafted proposals for prospects in response to their requests for information.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Identified potential clients, built relationships, and negotiated contracts.
- Researched target markets to understand the needs of current and potential customers.
- Developed and implemented strategies to increase sales and market share.
- Conducted market research and analysis to identify new business opportunities.
- Created presentations to attract new business opportunities.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Managed client communications to ensure satisfaction and address concerns promptly.
- Implemented CRM tools for tracking leads and managing sales pipelines efficiently.
- Established new customer accounts using negotiation and sales closing abilities.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
Business Development Manager/Compliance Officer
The Imperial College of Australia
Melbourne
07.2020 - 09.2023
- Researched target markets to understand the needs of current and potential customers.
- Collaborated with marketing team members to design promotional materials.
- Created presentations to attract new business opportunities.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Submitting Quality Indicator reports to ASQA
- Reported any identified discrepancies or irregularities to senior management.
- Provided guidance on regulatory requirements for business operations.
- Prepared training materials related to regulatory changes or new policies and procedures.
- Provided guidance on legal requirements related to the organization's operations.
- Responded promptly to complaints received from employees.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates.
- Maintained a database of existing customers and prospective leads.
- Organized meetings between senior management and prospective customers.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Implemented CRM strategies to improve customer engagement and retention.
- Conducted risk assessments for potential business ventures or strategies.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Processed invoices on a timely basis according to established procedures.
- Reviewed documents for accuracy, completeness, and compliance.
Business Development Manager (Part-time)
PHB Group
Melbourne
06.2020 - 06.2023
Training and Compliance Officer/Admissions Coordinator
The Imperial college of Australia
Melbourne
07.2019 - 06.2020
- Collaborated with other departments to develop comprehensive compliance programs.
- Conducted risk assessments to identify areas of noncompliance or vulnerability.
- Developed and implemented compliance policies and procedures.
- Investigated potential violations of applicable rules and regulations.
- Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
- Identified gaps in existing controls and recommended corrective actions as needed.
- Coordinated with external auditors during annual financial audits.
- Responded promptly to complaints received from employees or customers.
- Reported any identified discrepancies or irregularities to senior management.
- Developed systems to track and monitor compliance with regulatory requirements and internal policies.
- Tracked assignment completion to provide weekly metrics to compliance manager.
- Prepared training materials related to regulatory changes or new policies and procedures.
- Used proprietary systems to process applications, filings and registrations.
- Analyzed data from multiple sources to systematically document work and results.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
Sales Representative
Vodafone
Melbourne
01.2018 - 07.2019
- Developed key customer relationships to increase sales.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed and maintained relationships with customers to ensure repeat business.
- Generated new sales leads through cold calling and networking activities.
- Managed inventory levels by ordering sufficient stock for each account.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Provided technical support for customers using the company's products or services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Education
Diploma of IT Cyber Security - Information Technology
Sandhurst Institute Sydney
SydneyMaster of Information Technology (Professional) - Software Development
Deakin University Burwood
MelbourneBachelor of Computer Application (BCA) - Computer Science
B.L.M Girls College Punjab
PunjabSkills
- Client Relationship Management
- Audit management
- Customer relationship management
- Effective communication
- Client management
- Market research
- Client account management
- Sales pipeline management
- Contract negotiation
- Proposal writing
- Business strategy development
- Lead generation
- Problem solving
- Time management
- Relationship building and management
- Strategic business planning
- Verbal and written communication
- Marketing expertise
- Pipeline management
- Business development and planning
- Customer service
- Revenue generation
- Sales and market development
- Training and mentoring
- CRM management
- Systems and software expertise
- Consultative and relationship selling
- Campaign development
- Sales and marketing
- Business intelligence and analysis
- Cross-functional collaboration
- CRM platforms
- Growth management
References
Available on request
Timeline
Operations Manager/ Business Development
Your Staff Hub
09.2025 - Current
Business Development Manager/Operations Manager
SGS Australia
09.2023 - 09.2025
Business Development Manager/Compliance Officer
The Imperial College of Australia
07.2020 - 09.2023
Business Development Manager (Part-time)
PHB Group
06.2020 - 06.2023
Training and Compliance Officer/Admissions Coordinator
The Imperial college of Australia
07.2019 - 06.2020
Sales Representative
Vodafone
01.2018 - 07.2019
Diploma of IT Cyber Security - Information Technology
Sandhurst Institute Sydney
Master of Information Technology (Professional) - Software Development
Deakin University Burwood
Bachelor of Computer Application (BCA) - Computer Science
B.L.M Girls College Punjab