ANIRBAN PAL
BANGALORE, WHITEFIELD,TG
Summary
Detail-oriented Release Manager focused on providing defect-free products to clients. Working closely with development, QA and business teams to accomplish goals and exceed customer expectations.
Effective at building and deepening productive relationships with all product stakeholders. Skilled at guiding operations, supporting deployments and implementing quality control standards.
Overview
1
1
Certification
Work History
Release & Deployment Manager/IT Service Manager
Commonwealth Bank Of Australia, CBA
BANGALORE, KN
- Coordinating scheduled quarterly major releases and updates for 10 application platforms throughout the year. Handling the periodic communications, coordinations and supervision of relevant technical teams. Also analyzing, approving and coordinating Ad-hoc changes. Creating and updating the Confluence and sharepoint pages.
- As an IT Service Manager accountable for the provision of Service Ownership, Service Management, Platform Compliance and Governance, Change Management, Risk Management, Transition Services, Financial Governance, License and Support Arrangement Management, Run Governance and Operations for selected services.
Program Manager
ING Bank
BANGALORE, KN
- Responsible for handling a 40 members agile team of total 7 projects in Offshore and Onsite, Overseeing the Network Patch Release Management and IT Risk. Presenting weekly and Monthly decks to client to show the improvement and implementation of new ideas.
Delivery Manager
ABN AMRO Bank
BANGALORE, KN
- Leading and enabling 50 members agile & DevOps teams sitting across Offshore and Onsite, handling the delivery and client escalations. Quarterly budget projection, resource management, supporting Engineering leads and scrum matchers. Contributing towards innovation and solution.
Release and Escalation Manager
SuperValu
BANGALORE, KN
- Set release management lifecycles according to internal business goals and ongoing development realities, managing the Ad-hoc changes raised.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
Release Coordinator
Vantiv
BANGALORE, KN
- Managing simultaneous and multiple releases across various platforms for the standard network changes. Raising and coordinating changes, run CAB calls and supervising release windows.
PMO Analyst & Competency Lead
CNS CoE (ITIS)
CHENNAI, TN
- Project budget projection, resource allocation, creating and presenting various report and power point presentations.
- Arranging internal and external trainings and certification program, developing the competencies of the associates.
Service Desk Analyst
Northern Trust
CHENNAI, TN
- Analyzing, processing and coordinating Incident and Change tickets, maintaining an Hedge Fund application suite, regular health check and verification after change deployments and ATM monitoring
Service Management Analyst
CITIBANK
CHENNAI, TN
- Analyzing, processing and coordinating with various technical teams about the raised Incident, Problem and Change Management tickets.
Education
B.TECH Electrical And Electronics Engineering
ANNA UNIVERSITY
CHENNAIDiploma in Computer Technology
MADRAS UNIVERSITY
CHENNAISkills
- Release and Deployment Management
- Change Management
- Network Patch Management
- Project and Program Management
- Delivery Management
- Software Development Life Cycle Management
Certification
- ITIL V3 EXPERT
- PRINCE2 PRACTITIONER
- MSP PRACTITIONER
Hobbies
I am an avid reader, fictions mostly.
I also write and maintain two blogs.
I like travelings and exploring new places.
Also like cooking delicious food.
Accomplishments
- Awarded Service and Commitment award multiple times.
- Awarded Star Team Award
- Handled more than 400 ad-hoc changes in a month as a Change & Release Manager
- Organized and successfully carried out more than 30 internal and external technical training in one calendar year as a Competency manager.
- Received numerous client appreciations and applauds throughout the work tenure.
Timeline
Release & Deployment Manager/IT Service Manager
Commonwealth Bank Of Australia, CBA
Program Manager
ING Bank
Delivery Manager
ABN AMRO Bank
Release and Escalation Manager
SuperValu
Release Coordinator
Vantiv
PMO Analyst & Competency Lead
CNS CoE (ITIS)
Service Desk Analyst
Northern Trust
Service Management Analyst
CITIBANK
B.TECH Electrical And Electronics Engineering
ANNA UNIVERSITY
Diploma in Computer Technology
MADRAS UNIVERSITY
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