Summary
Overview
Work History
Education
Skills
Certification
Projects
Websites
Attributes
Timeline
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Anirudh Karthik

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Duty Manager

Campus Living Village
08.2023 - Current
  • Responding to resident concerns and customer queries by providing friendly support, hands-on knowledgeable, and maintaining professional composure during crisis situations
  • Fostering strong relationships with clients to increase customer satisfaction and loyalty
  • Facilitating and supervising the team to provide guidance and support while maximizing efficiency of case management
  • Collaborating with the Marketing team to provide insights and aid the execution of changes
  • Experience in handling debt accounts, invoicing, and ensuring the receipt of outstanding bills

Resident Assistant

Campus Living Villages
04.2019 - 08.2023
  • Maintaining digital communication as well as providing Helpdesk Support
  • Responding to emergency situations as the point of first contact after hours
  • Responding to telephone and email inquiries based on independent judgment as per knowledge of operations
  • Working under pressure, prioritizing, and executing multiple tasks simultaneously
  • Assisting with IT troubleshooting issues
  • Data management, including the disposal of sensitive data

Commercial Intern

Apple & Pears Ltd.
12.2018 - 02.2019
  • Utilising MS office tools and other associated software to create and modify presentations and reports + organizing growth charts
  • Maintaining communication with clients about performance issues and requirements
  • Communicating with internal stakeholders of the company regarding product sales
  • Presenting reports after analysing datasets

Education

Masters of IT extensions (Cybersecurity and Business Information Systems) -

University of Technology Sydney
01.2023

Bachelors of ICT / Business (Applied Finance) -

Western Sydney University
01.2021

Skills

  • SQL
  • Excel
  • Matlab
  • Python
  • Nmap
  • Wireshark
  • Windows
  • Linux
  • Network Protocols
  • Tableau
  • Data Processing
  • Data Analysis
  • Zendesk
  • Starrez CRM
  • Power BI
  • Office 365

Certification

  • 2024, TryHackme - Introduction to Cybersecurity
  • 2024, Forage AIG Shields Up: Cybersecurity Virtual Internship

Projects

2021: Created a VR game to show the importance of the aboriginal culture as a capstone project. 

2021: Conducted a Penetration Test using Metasploitable2 through Kali Linux as a final Project. 

2022: Tracking Malicious torrent Downloads from a user's device. 

2023: Created a Dashboard using Tableau, excel and python to clean, process and view data for measuring airline on-time Performance data in the US to assist various stakeholders. 

2024: Built and set up a personal media and cloud server.

Attributes

  • Excellent Communicator (Verbally & Written)
  • Passionate
  • Responsive
  • Active listener
  • Time management
  • Team Worker
  • Adaptive
  • Quick learner
  • Result Oriented
  • Attention to Detail

Timeline

Duty Manager

Campus Living Village
08.2023 - Current

Resident Assistant

Campus Living Villages
04.2019 - 08.2023

Commercial Intern

Apple & Pears Ltd.
12.2018 - 02.2019

Masters of IT extensions (Cybersecurity and Business Information Systems) -

University of Technology Sydney

Bachelors of ICT / Business (Applied Finance) -

Western Sydney University

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Anirudh Karthik