ANISA AKBARY
Sydney
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Consular Assistant
Consulate General Of Canada In Sydney
05.2022 - Current
- Prepared reports on consular activities regularly shared with supervisors for performance evaluation purposes.
- Contributed to a positive work environment by fostering teamwork among colleagues within the Consulate office.
- Enhanced consulate services for Canadian citizens abroad by providing accurate information and timely assistance.
- Provided exceptional customer service to foreign nationals, addressing their inquiries and concerns effectively.
- Handled passport renewals, issuing new passports promptly while verifying all necessary supporting documents were provided accurately by applicants.
- Participated in ongoing professional development programs to stay current on changes in immigration policies and procedures relevant to consular work.
- Served as a reliable resource for colleagues by sharing knowledge on consular procedures, policies, and best practices.
- Developed innovative solutions for challenges faced during daily operations through creative problem-solving skills.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Customer Service Officer
Bamyan Travel Agency
02.2022 - 05.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
1st Secretary
Embassy of Afghanistan
06.2021 - 11.2021
- Coordinated issuance of passport and other national identifications
- Managed overall aspects of visa applications intake and processing by consular office
- Conducted entire passport and citizenship services
- Service section, and furnished information to country's citizens personally on dual nationality and other country's marriage regulations
- Monitored correspondence and diplomatic notes, and handled the flow of diplomatic cases.
Deputy Chief of Staff
Ministry of Foreign Affairs
01.2019 - 06.2021
- Organized meetings of the minister, and drafted notes and presentations for the meeting
- Arranged events and reviewed policies for the minister
- Supervised data entry and quality assurance of information entered into the consular section system
- Assisted on the work of other directorates of the ministry of foreign affairs.
Desk Officer of Planning and Reporting
Ministry of Foreign Affairs
08.2016 - 12.2018
- Supported and provided keen insight into operational and programmatic activities
- Conducted and supervised needs assessments and feasibility studies
- Analyzed, monitored and evaluated success rate of program activities
- Implemented training programs for new recruits
- Reported on progress of 24 directorates for entire foreign ministry to president's office
- Carried out day-day-day duties accurately and efficiently
- Improved operations through consistent hard work and dedication
- Developed team communications and information for meetings
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
2nd Secretary
Afghanistan Permanent Mission to the UN
08.2013 - 08.2016
- Served as the in-charge of the 4th committee and the 5th committee
- Attended all meetings and reported back to the mission
- Represented Afghanistan in the committee meetings
- Managed resolutions pertaining to Afghanistan
- Drafted the annual statement at the United Nations general assembly.
Desk Officer of NATO and European UNION
Ministry of Foreign Affairs
07.2011 - 08.2013
- Arrange meetings
- Prepare Presentation and talking points
- Filing.
Education
Master of Arts - Development
Ambedkar University
Delhi, India01.2011
Bachelor of Arts - Political Science
Kalindi College, Delhi University
Delhi, India01.2009
Diplomacy Course -
Ministry of Foreign Affairs
01.2006
High School -
Laxman Public School
01.2006
10th Standard -
Kaetsu Girls School
Tokyo, Japan01.2004
Skills
- MS Office
- Planning and Coordination
- Teamwork and Collaboration
- Self-Motivated
- Teambuilding
- Decision Making
- Active Listening
- Flexible and Adaptable
- Organizational abilities
- Fraud Detection Capabilities
Personal Dossier
10/12/86, English, Hindi, Persian, and Japanese (Basic), Reading & Photography
Technical Purview
- MS Word
- MS Excel
Personal Information
Date of Birth: 10/12/86
Training
- UN Training Courses
- 1 year Diplomacy Course at Ministry of Foreign Affairs
Timeline
Consular Assistant
Consulate General Of Canada In Sydney
05.2022 - Current
Customer Service Officer
Bamyan Travel Agency
02.2022 - 05.2022
1st Secretary
Embassy of Afghanistan
06.2021 - 11.2021
Deputy Chief of Staff
Ministry of Foreign Affairs
01.2019 - 06.2021
Desk Officer of Planning and Reporting
Ministry of Foreign Affairs
08.2016 - 12.2018
2nd Secretary
Afghanistan Permanent Mission to the UN
08.2013 - 08.2016
Desk Officer of NATO and European UNION
Ministry of Foreign Affairs
07.2011 - 08.2013
Master of Arts - Development
Ambedkar University
Bachelor of Arts - Political Science
Kalindi College, Delhi University
Diplomacy Course -
Ministry of Foreign Affairs
High School -
Laxman Public School
10th Standard -
Kaetsu Girls School
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