Anisa Ghalami
Wahroonga,NSW
Summary
Pursuing a part-time position within a customer service and support environment where I can effectively utilize my skills to contribute towards the goals of an organization or company.
Overview
20
20
years of professional experience
Work History
Office Manager
Maxim Air Conditioning
Sydney
07.2019 - 09.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Collected, arranged, and input information into database system.
- Improved overall efficiency within the department through regular evaluation and updating of internal controls related to invoicing processes.
- Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
Supervisor
Wells Fargo
04.2016 - 01.2019
- Providing excellent customer service
- Introducing customers to new products and services
- Making sure to understand customer’s requests and following sales integrity policy and guidelines
- Working under limited supervision and assisting with workflow to ensure Tellers are successful and meet their performance goals, coaching them if necessary and also approving transactions within authority
- Acting as a supervisor in the absence of immediate manager making sure all the bank procedures were being followed
- Maintaining and balancing a cash drawer
- Resolving customer concerns while minimizing errors and managing risk on behalf of customers
- Performing the required tasks as the ATM custodian.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Lead Teller
Wells Fargo
06.2015 - 04.2016
- Provided excellent customer service
- Introduced customers to new products and services
- Maintained and balancing a cash drawer
- Processed withdrawals, deposits, loan payments and account lookups for clients
- Resolved customer concerns while minimizing errors and managing risk on behalf of customers
- Performed the required tasks as the ATM custodian.
- Investigated and promptly resolved issues with patron accounts.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Trained new hires on customer service policies and procedures.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Customer Service Representative
SEARS Roebuck and Co.
Virginia
08.2011 - 12.2012
- Worked as a sales associate in the jewellery department
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Performed various tasks including stock inventory, cash handling and minor repairs
- Became the best sales associate of the month by exceeding the sales goal of the department by 20%.
Design Sales Associate
The Great Indoors
09.2009 - 06.2011
- Responsible for initiating the sale of remodeling projects and products to customers in order to exceed their expectations and build value in the company’s design and installation services.
- Maintained relationships with customers to maximize sales opportunities.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Supervisor
Rogers
01.2006 - 07.2009
- Performed a range of tasks including hiring and training new employees
- Effectively handled a wide variety of situations and assisted with complex customer issues by providing favourable solutions
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Incorporated feedback on a regular basis, to improve professional development
- Completed accurate transactions in an effective and precise manner with an attention to detail.
Bank Teller
RBC Bank
10.2003 - 01.2006
- Maintained contact with clients regarding cash and checking services
- Handled deposits, withdrawals, money orders, cashier and travelers’ checks
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Performed data entry services regarding clients’ accounts and transactions
- Opened checking and saving accounts
- Processed credit card and loan applications.
Education
Social Sciences
NOVA College
01.2018
Business Major
Seneca College
01.2008
Skills
- Excellent customer service skills
- Strong multitasking skills in management
- Honest, hard-working, and a team player
- Work Planning and Prioritization
- Good communication skills
- Proficient in Microsoft Office (Outlook, Word, Excel and Power Point)
- Bilingual Persian / English
- Team Leadership
Timeline
Office Manager
Maxim Air Conditioning
07.2019 - 09.2023
Supervisor
Wells Fargo
04.2016 - 01.2019
Lead Teller
Wells Fargo
06.2015 - 04.2016
Customer Service Representative
SEARS Roebuck and Co.
08.2011 - 12.2012
Design Sales Associate
The Great Indoors
09.2009 - 06.2011
Supervisor
Rogers
01.2006 - 07.2009
Bank Teller
RBC Bank
10.2003 - 01.2006
Social Sciences
NOVA College
Business Major
Seneca College