Anisa Ghalami
Wahroonga,NSW
Summary
Pursuing a part-time position within a customer service and support environment where I can effectively utilize my skills to contribute towards the goals of an organization or company.
Overview
20
20
years of professional experience
Work History
Office Manager
Maxim Air Conditioning
07.2019 - 09.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Collected, arranged, and input information into database system.
- Improved overall efficiency within the department through regular evaluation and updating of internal controls related to invoicing processes.
- Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
Supervisor
Wells Fargo
04.2016 - 01.2019
- Providing excellent customer service
- Introducing customers to new products and services
- Making sure to understand customer’s requests and following sales integrity policy and guidelines
- Working under limited supervision and assisting with workflow to ensure Tellers are successful and meet their performance goals, coaching them if necessary and also approving transactions within authority
- Acting as a supervisor in the absence of immediate manager making sure all the bank procedures were being followed
- Maintaining and balancing a cash drawer
- Resolving customer concerns while minimizing errors and managing risk on behalf of customers
- Performing the required tasks as the ATM custodian.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Lead Teller
Wells Fargo
06.2015 - 04.2016
- Provided excellent customer service
- Introduced customers to new products and services
- Maintained and balancing a cash drawer
- Processed withdrawals, deposits, loan payments and account lookups for clients
- Resolved customer concerns while minimizing errors and managing risk on behalf of customers
- Performed the required tasks as the ATM custodian.
- Investigated and promptly resolved issues with patron accounts.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Trained new hires on customer service policies and procedures.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Customer Service Representative
SEARS Roebuck and Co.
08.2011 - 12.2012
- Worked as a sales associate in the jewellery department
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Performed various tasks including stock inventory, cash handling and minor repairs
- Became the best sales associate of the month by exceeding the sales goal of the department by 20%.
Design Sales Associate
The Great Indoors
09.2009 - 06.2011
- Responsible for initiating the sale of remodeling projects and products to customers in order to exceed their expectations and build value in the company’s design and installation services.
- Maintained relationships with customers to maximize sales opportunities.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Supervisor
Rogers
01.2006 - 07.2009
- Performed a range of tasks including hiring and training new employees
- Effectively handled a wide variety of situations and assisted with complex customer issues by providing favourable solutions
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Incorporated feedback on a regular basis, to improve professional development
- Completed accurate transactions in an effective and precise manner with an attention to detail.
Bank Teller
RBC Bank
10.2003 - 01.2006
- Maintained contact with clients regarding cash and checking services
- Handled deposits, withdrawals, money orders, cashier and travelers’ checks
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Performed data entry services regarding clients’ accounts and transactions
- Opened checking and saving accounts
- Processed credit card and loan applications.
Education
Social Sciences
NOVA College
01.2018
Business Major
Seneca College
01.2008
Skills
- Excellent customer service skills
- Strong multitasking skills in management
- Honest, hard-working, and a team player
- Work Planning and Prioritization
- Good communication skills
- Proficient in Microsoft Office (Outlook, Word, Excel and Power Point)
- Bilingual Persian / English
- Team Leadership
Timeline
Office Manager
Maxim Air Conditioning
07.2019 - 09.2023
Supervisor
Wells Fargo
04.2016 - 01.2019
Lead Teller
Wells Fargo
06.2015 - 04.2016
Customer Service Representative
SEARS Roebuck and Co.
08.2011 - 12.2012
Design Sales Associate
The Great Indoors
09.2009 - 06.2011
Supervisor
Rogers
01.2006 - 07.2009
Bank Teller
RBC Bank
10.2003 - 01.2006
Social Sciences
NOVA College
Business Major
Seneca College
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