Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

ANISA MAZUMDER

Tarneit

Summary

Motivated and dedicated university student pursuing a Bachelor of Business (Information Systems) with a strong foundation in customer service and problem-solving. Seeking an internship opportunity to apply technical and analytical skills, gain practical experience in business operations, and contribute effectively to a dynamic team environment.

Overview

4
4
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Bunnings
05.2021 - Current
  • Strong adherence to Bunnings' safety protocols and practices, including safe material handling, equipment operation, and maintaining a safe shopping environment for customers.
  • Providing exceptional customer service by actively listening to customer inquiries, addressing concerns, and providing knowledgeable assistance.
  • Resolving customers complaints regarding sales and service
  • Receiving payment via cash, check, credit cards, vouchers or automatic debits
  • Greeting customers upon entry, offering assistance, and providing information on procedures or policies.
  • Proceed merchandise returns and exchanges.
  • Pack customers purchases in bags or cartons.
  • Transport packages to customers' vehicles.
  • Collaborating with colleagues to maintain a clean and organised store environment, including restocking shelves and organising displays.
  • Training and mentoring new employees on register operation, customer service techniques and store cleaning procedures.
  • Conducted comprehensive stocktakes of the store, systematically counting inventory and utilising barcode scanners and manual counting methods.
  • Proven ability to manage time efficiently, handling multiple tasks simultaneously during peak business hours while maintaining a high level of service quality.

CUSTOMER SERVICE REPRESENTATIVE

Oporto
10.2020 - 12.2020
  • Front of House customer service. Courteously greet.
  • Operating electronic scanners, cash registers and credit card machines to process customers payment.
  • Transferring orders to the kitchen to ensure their preparation.
  • Serving orders to customers at windows, counters, or tables.
  • Cleaning tables, counters and outdoor dining after customers finish dining.
  • Cleaning front of the house and making sure everything is organised, neat and clean.
  • Restocking restaurant supplies, such as drinks and sauces when required.
  • Listening to and resolving customer complaints, suggestions, and inquiries.
  • Assisting with cleaning and drying dishes
  • Trained new employees on register and cleaning procedures.
  • Possess a strong capacity for self-reflection, allowing for constructive analysis of mistakes and setbacks.
  • Maintain a strong sense of urgency and commitment to meeting deadlines, ensuring efficient workflow.
  • Skilfully planning, organising and prioritising multiple tasks, whilst ensuring deadlines are consistently met.
  • Proficient in identifying and resolving customer issues and concerns promptly.

Education

Bachelor of Business (Information Systems) -

Royal Melbourne Institute of Technology (RMIT)
Melbourne, Australia
12.2025

Victorian Certificate of Education (VCE) -

Tarneit Senior College
Tarneit, Australia
11.2021

Skills

    Technical Skills:

  • Data Analysis: Proficient in using Excel, SQL and Python for data manipulation, analysis and visualisation
  • Software Proficiency: Experienced with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace
  • Programming Knowledge: Basic understanding of Python
  • Database Management: Familiar with database concepts and SQL for managing and querying data
  • Business Systems: Understanding of business operations and the role of IT in enhancing productivity and efficiency

    • Analytical & Problem-Solving:

  • Critical Thinking: Strong capacity to analyse situations, identify key issues and propose effective solutions
  • Detail-Oriented: Meticulous in managing tasks and ensuring accuracy, particularly in handling customer information and inventory
  • Time Management: Adept at prioritising tasks and managing time effectively to meet deadlines in fast-paced environments

    • Interpersonal & Communication:

  • Customer Service: Proven ability to engage with customers, resolve complaints and ensure a positive experience
  • Team Collaboration: Effective in working with diverse teams, fostering cooperation to achieve common goals
  • Active Listening: Strong listening skills, enabling productive conversations and prompt issue resolution

    • Adaptability & Learning:

  • Quick Learner: Ability to adapt to new procedures, technologies and environments swiftly
  • Resilience: Capacity for self-reflection and constructive analysis of setbacks to drive personal growth

References

  • Shelly Quarrier, Support supervisor of Tarneit Bunnings, 0402 009 214, squarrie26@gmail.com
  • Sultana Islam, RTO Administrator & Compliance Manager of Trility, 0402 138 961, munna7777@ymail.com

Languages

Bengali
Native or Bilingual
Arabic
Limited Working
English
Native or Bilingual

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Bunnings
05.2021 - Current

CUSTOMER SERVICE REPRESENTATIVE

Oporto
10.2020 - 12.2020

Bachelor of Business (Information Systems) -

Royal Melbourne Institute of Technology (RMIT)

Victorian Certificate of Education (VCE) -

Tarneit Senior College

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ANISA MAZUMDER