Anish Maharaj

• Introduced higher standards for customer service and increased efficiency by streamlining operations
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
• Resolved concerns with products or services to help with retention and drive sales
• Resolved customer complaints while prioritizing customer satisfaction and loyalty

• Hired and directed teams to achieve daily and long-term operations and business goals.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Delegated assignments based on plans, project needs and knowledge of individual team members.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Ensure safety and comfort of customers onboard aircraft.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Helping customers with their banking needs, up sell products and services.
• Responded to customer requests for products, services and company information
• Effective liaison between customers and internal departments

I have worked in many Managerial roles in the above Job titles. Please advise if you require further information.