ANISH RAI
NAREMBURN
Summary
Empathetic and customer-focused customer service professional looking to take on headed my way, with a strong desire to continually expand knowledge. My innate curiosity and discipline drive my commitment to lifelong learning. With a background in nursing and hospitality, I bring to the table a unique blend of persuasive speaking skills, effective communication, problem-solving skills, and exceptional organizational abilities. Experienced team player with a passion for personal and professional growth.
Overview
3
3
years of professional experience
Work History
Barista
Dry Leaf Cafe
11.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Barista Trainee
Sunflower Lounge
06.2021 - 11.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Uber Partner
Uber Eats
01.2021 - 05.2021
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
Education
High School Diploma -
Nurse Training Australia
Burwood, NSW09.2022
Himalayan Java Barista Coffee School
Kathmandu, Nepal08.2019
Bachelor of International Hotel Management -
Global Academy of Tourism & Hospitality Education
Kathmandu, Nepal 12.2018
Skills
- Up-Selling
- POS Systems
- Opening and Closing Duties
- Menu Memorization
- Food Running
- Soft Selling
- Administrative Support
- Travel Coordination
- Customer Service
- Guest Relations
- Reservations Management
- Vendor Interaction
Timeline
Barista
Dry Leaf Cafe
11.2022 - Current
Barista Trainee
Sunflower Lounge
06.2021 - 11.2022
Uber Partner
Uber Eats
01.2021 - 05.2021
High School Diploma -
Nurse Training Australia
Himalayan Java Barista Coffee School
Bachelor of International Hotel Management -
Global Academy of Tourism & Hospitality Education
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