Summary
Overview
Work History
Education
Skills
Languages
place of birth
personal information
references
Timeline
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ANISH SINGH LAMA

Belmont,NSW

Summary

Dependable professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

NRMA Motoring Services
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Store Manager

Crust Pizza Bar
03.2014 - 07.2023
  • Developed weekly schedules per payroll guidelines while accounting for employee and store needs
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Brought forth excellent multitasking and prioritizing skills
  • Upheld the highest standards of honesty and integrity
  • Remained keenly aware of customer needs and desires
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Environmental Service Assistant (Team-Leader)

Chris O'Brien Lifehouse
07.2017 - 11.2021
  • Provided excellent service and achieved a high rate of satisfaction and retention
  • Prioritize patient's safety and provide a clean environment without compromise
  • Train and update team members following guidelines from NSW Health
  • Supervise team's work and create more efficiency within
  • Attend weekly meetings and report to the manager.

Education

Diploma Of Accounting -

Curtin University of Technology (Curtin College)
03.2016

Skills

  • Customer Service
  • Leadership
  • Ability to Work Under Pressure
  • Effective Time Management
  • Ability to Work in a Team
  • Creative Problem Solving
  • Call Management
  • Data Collection
  • Paperwork Processing

Languages

Hindi
Nepali
English

place of birth

Kathmandu

personal information

  • Title: Customer Service Representative
  • Date of Birth: 10/24/92
  • Nationality: Nepalese

references

References available upon request

Timeline

Customer Service Representative

NRMA Motoring Services
09.2023 - Current

Environmental Service Assistant (Team-Leader)

Chris O'Brien Lifehouse
07.2017 - 11.2021

Store Manager

Crust Pizza Bar
03.2014 - 07.2023

Diploma Of Accounting -

Curtin University of Technology (Curtin College)

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ANISH SINGH LAMA