Anisha Basnet
Reservior,Victoria
Summary
A friendly, hardworking and motivated individual with a good work ethic, currently a Master of International Hotel Management Student with prior experience in Front Office and Food & Beverage, I am looking for professional development opportunities to expand my hotel operations and customer service knowledge. I am seeking an opportunity for industrial placement in the Front Office Department to gain more experience in the hospitality industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food & Beverage Attendant
Grand Hyatt Melbourne
2024.01 - Current
- Greeting guests, hosting them to the tables -Taking orders, and serving food & beverages to guests.
- Providing great experiences for guests & satisfying guests’ requests and needs
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upselling when appropriate
- Cooperate and communicating with other teammates & kitchen staff.
Food & Beverage Attendant
Sofitel Melbourne On Collins
2023.06 - 2023.12
- Gained Knowledge about event management and served more than 700 guests.
- Learned about the importance of communication with different departments of hotel.
- Worked with culturally diverse group of people and improved intellectual skills.
- Importance of Teamwork, long hours shift
Food and Beverage Attendant
Park Hyatt
2021.10 - 2022.05
- Worked in two different outlets having different themes and ambience
- Gained more knowledge and skills on handling the guests going extra mile
- Improved multi-tasking skills and effective communication skills
- Ability to work long hours and difficult shifts
- Learned about the importance of good team work
Guest Service Agent
The Andaman, A Luxury Collection Resort, Langkawi
2019.10 - 2020.03
- Maximized revenue by upselling room upgrades and additional services.
- Handled loyalty memberships guest for check-in, engaging with them during their stay and also learned about their benefits.
- Collected room deposits, fees, and payments.
- Provide the information about the hotel facilities, programs and other services.
- Dealt with the guest complaints & learned to use OPERA Software
Education
Master of International Hotel Management -
BlueMountain International Hotel Management School
Melbourne, VIC2023
Bachelor of Arts in International Hospitality -
Silver Mountain School of Hotel Management
Kathmandu, Nepal2022
Skills
- Critical thinking & Time Management
- Microsoft Office & Infor Hms, Opera
- Well organization
- Communication
- Teamwork
Certification
Responsible Service of Alcohol
(RSA Victoria)
May 2023
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Timeline
Food & Beverage Attendant
Grand Hyatt Melbourne
2024.01 - Current
Food & Beverage Attendant
Sofitel Melbourne On Collins
2023.06 - 2023.12
Food and Beverage Attendant
Park Hyatt
2021.10 - 2022.05
Guest Service Agent
The Andaman, A Luxury Collection Resort, Langkawi
2019.10 - 2020.03
Master of International Hotel Management -
BlueMountain International Hotel Management School
Bachelor of Arts in International Hospitality -
Silver Mountain School of Hotel Management
Responsible Service of Alcohol
(RSA Victoria)
May 2023
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