Anisha Maharjan
45 Leonard Street ,Victoria Park,WA
Summary
Hardworking dedicated energetic personality and dynamic skills in service and communication. Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills. Expertise in staff training and guest relations.
Overview
1825
1825
years of professional experience
Work History
Hotel Duty Manager
Tribe Hotel Kings Park
03.2022 - Current
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Increased room occupancy rates by implementing effective marketing strategies and promotions.
- Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
- Developed strong relationships with corporate clients to secure repeat bookings for business events.
Guest Service Agent
Novotel Brisbane Airport
04.2021 - 01.2022
- Working as the Front Office each shift, delegating and communicating to ensure all work is completed efficiently and effectively
- Ensuring that all guest requests are fulfilled in a timely manner and solving problems where necessary
- Extensive use of Opera - using all aspects of Opera including but not limited to creating reservations, extending stays, moving rooms and washing the block. Also charging rooms for a variety of expenses and transferring payments as necessary.
- Assisting all departments when necessary, including liaising with the F&B team & housekeeping team to ensure the overall hotel operation is seamless. Also liaising with the QPS and QLD Health teams and assisting new teams to learn our processes.
- Leading by example when dealing with all issues and/or request.
- Managed customer complaints and rectified issues to complete satisfaction.
Front of House
Mount Mulligan Lodge
08.2020 - 02.2021
- Welcomed guest's warmly , served special welcome beverages, escorted guest to lodge and their rooms.
- Checked reservation to effectively plan and set up lodge;including table setups,communicating with housekepping with room check drink preparation, checking dietaries requirements of guest's and other special needs.
- Serving fine dining dishes by explaining menu items thoroughly, taking accurate orders, delivering food courses just right time and following up foe refills or dessert.
- Calculated charges,issued table checks and collected payments from guest's.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front of House Staff
Little hideout cafe
02.201 - 08.2020
- Managing all front desk operation and all the bookings reservations accordingly.
- Welcoming customers and making them comfortable by providing them table with menu.
- Preparing coffee and other beverages.
- Serving food and beverages to customers.
- Memorizing menu and recommending meals.
- Settling down the bills and payments.
- Restocking food and beverages as required.
Sales Executive
Landmark group
05.2016 - 05.2017
- Developed and implemented new sales strategies to update product lines.
- Providing best service but going through need of customer.
- Attended all company sales trainings to improve skills and learn new selling techniques.
- Coordinated and merchandised seasonal collections and designs based on trending styles.
- Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives.
Store Manager
Fashion fever
04.2012 - 06.2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Describing all the details of products and recommending with the best one.
- Managing products with new stocks.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Education
Bachelor in Hotel Management -
Prime College
08.2017
College - Hotel Management Business And Accounting
Prime College
08.2014
High School Diploma -
Mount Glory English Boarding High School
05.2012
Quarantine Infection Control Training -
Queensland Health
05.2021
COVID SAFE Work Training For Dining in -
TAFE Queensland
03.2021
RSA &RSG -
ITS Bar Skills &RMLV
08.2020
Use Hygiene Practices For Food Safety -
ITS Bar Skills
08.2020
Skills
- Exceptional time management
- Focused and detail-oriented
- Hospitality background
- Organizational Decision making skills
- English language fluency
- Hardworking
- Health and safety compliance
- Complaint handling
- Analytical Thinking
- Excellent oral and written communication
- Customer-oriented and Initiative
Covid Certifications
- 100% Covid Vaccinated
Languages
English
Native/ Bilingual
Nepali
Native/ Bilingual
Hindi
Native/ Bilingual
Reference
Andy Nie (General Manager)
Novotel Brisbane Airport,QLD
gm@novotelbrisbaneairport.com.au
0403704125
Shannon Fitzsimmons (Front Office Manager)
Novotel Brisbane Airport,QLD
fom@novotelbrisbaneairport.com.au
0488108862
Emily Jaye (Assistant manager)
Mount Mulligan Lodge, DImbulah QLD
0406838151
Timeline
Hotel Duty Manager
Tribe Hotel Kings Park
03.2022 - Current
Guest Service Agent
Novotel Brisbane Airport
04.2021 - 01.2022
Front of House
Mount Mulligan Lodge
08.2020 - 02.2021
Sales Executive
Landmark group
05.2016 - 05.2017
Store Manager
Fashion fever
04.2012 - 06.2018
College - Hotel Management Business And Accounting
Prime College
High School Diploma -
Mount Glory English Boarding High School
Quarantine Infection Control Training -
Queensland Health
COVID SAFE Work Training For Dining in -
TAFE Queensland
RSA &RSG -
ITS Bar Skills &RMLV
Bachelor in Hotel Management -
Prime College
Use Hygiene Practices For Food Safety -
ITS Bar Skills
Front of House Staff
Little hideout cafe
02.201 - 08.2020
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