Anisha Rani
Melbourne,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behavior's, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Responsible Gaming Officer /Coffee Barista
Ahl Group
02.2023 - Current
- Conducted surveillance to detect suspicious activity
- Addressed public questions, complaints and requests and provided necessary assistance
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Worked with department heads to develop, draft and implement responsible gaming policies and procedures.
- Monitored online chats, emails and inbound calls from player support agents to verify compliance with responsible gaming procedures and policies.
Store Front Staff Member
Metro Service Station
09.2022 - 02.2023
- Operated cash registers, accepting payment and making change
- Maintained cleanliness of store by sweeping, dusting and removing trash
- Helped set up displays and arranged merchandise to promote sales
- Greeted guests and answered questions about merchandise
Cashier and Help Staff
Lajwaab Restaurant
08.2022 - 01.2023
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
Bartender and Server
Blackout Shisha Lounge
05.2022 - 12.2022
- Crafted special drink and cocktail menu items for seasonal offerings
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Developed new signature cocktails to support bar marketing brand and increase profits
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Education
Bachelor of Business Administartion -
ACC University
No Degree - Commercial Cookery
Techie International College
MelbourneSkills
- Customer service
- Time management
- Communication skills
- Food service
- Computer literacy
- Restaurant experience
- Microsoft excel
- Leadership
- Emergency Response Coordination
Certification
- Responsible Service of Alcohol
- Responsible Service of Gaming
Languages
English
Hindi
Panjabi
Punjabi
References
Upon Request
Timeline
Responsible Gaming Officer /Coffee Barista
Ahl Group
02.2023 - Current
Store Front Staff Member
Metro Service Station
09.2022 - 02.2023
Cashier and Help Staff
Lajwaab Restaurant
08.2022 - 01.2023
Bartender and Server
Blackout Shisha Lounge
05.2022 - 12.2022
Bachelor of Business Administartion -
ACC University
No Degree - Commercial Cookery
Techie International College
- Responsible Service of Alcohol
- Responsible Service of Gaming
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