ANISHA THAPA
Parramatta,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skilled team player with strong background in hospitality environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner and good customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista/ All Rounder
Nourish Lounge Cafe
Castle Hill, NSW
11.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Provided excellent customer service by responding to inquiries quickly and professionally.
BAR STAFF/Restaurant Waitress
Royal Automobile Club of Australia
Circular Quay, Sydney, NSW
06.2022 - 10.2023
- Verified legal drinking age of patrons through stringent ID checks
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Protected customers by checking IDs, calling rides and cutting off service to highly intoxicated guests.
- Engaged with customers to anticipate needs, learn drink preferences and increase satisfaction
- Remembered customer preferences and past orders, enhancing customer satisfaction and fostering sense of loyalty.
- Educated customers on various types of wines, beers and spirits available at the bar.
- Managed cash transactions including credit cards, debit cards and cash payments from guests quickly and efficiently.
- Communicated effectively with kitchen staff regarding orders placed by guests.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties as required such as counting money in cash drawers, setting up registers, stocking shelves.
- Worked in close collaboration with team members to ensure customers received high-quality service.
CUSTOMER SERVICE ASSOCIATE
Woolworths Group (Metro)
Randwick, NSW
11.2022 - 05.2023
- Handled customer rushes during peak hours by adapting to fast-paced and high-pressure situations
- Greeted guests entering or exiting store, answering questions, and directing to product locations or store departments
- Delivered knowledgeable and friendly service when answering customer questions regarding pricing and availability
- Provided key information to supervisors regarding customer issues or complaints
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Served as friendly first point of contact for customer inquiries
- Remained calm, composed and polite to deescalate aggressive customer behavior
- Kept updated on available products, services and promotions
- Identified customer needs to suggest appropriate products and services and increase satisfaction.
WAITRESS
Cyren Bar Grill Seafood
Darling Harbour, Sydney, NSW
04.2022 - 11.2022
- Invited customers into the restaurant in a friendly manner and seated them at appropriate table
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts
- Seated diners, took orders, and delivered food and beverages accurately, efficiently, and with a friendly attitude
- Memorized daily specials and large wine menu to push customers on the most appropriate food and beverage options
- Answered guest inquiries about menu items, ingredients and preparation methods
- Reset dining area tables between customers by clearing dishes, wiping down surfaces and restocking supplies
- Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences
- Observed safety and sanitation requirements for food preparation and handling
- Wiped down and cleared tables quickly to reduce customer wait times
- Engaged customers in friendly conversation to build connections and increase satisfaction.
Education
High School +2 - Business Management
Valmiki Shikshya Sadan
Bharatpur 6 Baidiknagar , Bharatpur 44061, Nepal08-2020
Diploma of Accounting And Finance - Accounting And Finance
Western Sydney College
55 High Street, Parramatta 2150 , NSWSkills
- Opening and closing duties
- Cash Handling
- Speedy and efficient
- Friendly and outgoing
- Positive and professional
- Customer Service
- Order Taking
- Fast Learner
- Beverage Preparation
Certification
- RSA
Languages
English
Full Professional
References
References available upon request.
Timeline
Barista/ All Rounder
Nourish Lounge Cafe
11.2023 - Current
CUSTOMER SERVICE ASSOCIATE
Woolworths Group (Metro)
11.2022 - 05.2023
BAR STAFF/Restaurant Waitress
Royal Automobile Club of Australia
06.2022 - 10.2023
WAITRESS
Cyren Bar Grill Seafood
04.2022 - 11.2022
High School +2 - Business Management
Valmiki Shikshya Sadan
Diploma of Accounting And Finance - Accounting And Finance
Western Sydney College
- RSA
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