ANISHA VERMA
Melbourne,VIC
Summary
Versatile and detail-oriented professional with a strong background in customer service and administrative support. Proven ability to handle high-pressure environments while delivering excellent service and maintaining a positive customer experience. Skilled in front desk management, order processing, and multitasking, with a focus on team collaboration and efficient office operations. Adept at using POS systems, scheduling tools, and basic IT support. Eager to apply strong organizational and communication skills in a dynamic role.
Overview
3
3
years of professional experience
Work History
Front Desk Attendant
Zouki
Werribee
04.2025 - Current
- Greeted and assisted customers in a warm and professional manner, ensuring a positive and welcoming atmosphere from the moment they walked in.
- Effectively managed multiple tasks simultaneously in a fast-paced environment, from taking orders to processing payments, while ensuring accuracy and efficiency.
- Managed incoming orders and customer inquiries with professionalism, ensuring accuracy, and clear communication.
- Processed customer orders using a POS system, ensuring that orders were entered accurately and efficiently.
Technical Administrator
Infosys
11.2022 - 07.2024
- Collaborated with IT department to ensure office networks remained secure and troubleshooting occurred efficiently.
- Supported the integration of new software systems, ensuring that the office team was set up and fully trained to use them.
- Adapted quickly to new technologies and office tools, contributing to the ongoing improvement of team workflows.
- Assisted employees with software installations, system updates, and basic IT support to keep operations running smoothly.
- Handled confidential information, including documentation and client records, in compliance with privacy policies.
- Collaborated with various departments to maintain smooth internal communication and support day-to-day operations.
Education
Masters of Information Technology -
KAPLAN BUSINESS SCHOOL
Melbourne, VICSkills
- Network troubleshooting
- Hospitality service expertise
- Email administration
- Team collaboration
- Technical support
- Effective communication
- File system administration
- Customer service expertise
- Problem-solving skills
- Time management
- Front office support
- Attention to detail
Timeline
Front Desk Attendant
Zouki
04.2025 - Current
Technical Administrator
Infosys
11.2022 - 07.2024
Masters of Information Technology -
KAPLAN BUSINESS SCHOOL
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