Overview
Work History
Education
Skills
Timeline
Generic

Anissa Nothdurft

Ascot,QLD

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Loan Wize Pty Ltd
11.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.

Senior Lending Officer

Bank of Queensland
02.2019 - 03.2020
  • Optimized internal workflows by refining credit assessment processes and streamlining documentation requirements.
  • Facilitated effective communication between borrowers, underwriters, processors, and closers to expedite the loan approval process.
  • Mentored junior lending officers, improving overall team performance and fostering professional growth.
  • Increased loan application approvals by implementing effective underwriting guidelines and risk management strategies.
  • Developed strong relationships with clients by offering customized financial solutions to meet their specific needs.
  • Ensured accurate reporting of lending activities by maintaining meticulous records and providing timely updates to senior management.
  • Ensured a high level of customer satisfaction by addressing client concerns promptly and providing expert guidance throughout the lending process.
  • Negotiated favorable loan terms for clients while balancing risk exposure, contributing to portfolio profitability.
  • Evaluated creditworthiness of potential borrowers by conducting thorough credit analysis and due diligence reviews.
  • Identified new business opportunities by actively participating in networking events and industry conferences.
  • Enhanced client retention rates through exceptional relationship management skills and personalized service offerings.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Identified opportunities to cross-sell and upsell loan products to customers.

Senior Loans Officer

Bank of Queensland
10.2018 - 02.2019
  • Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
  • Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
  • Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
  • Submitted loan applications to underwriter for verification and recommendations.

Optical Dispensing Assistant

OPSM
02.2017 - 10.2017
  • Contributed to overall store success by assisting with visual merchandising, display maintenance, and inventory management tasks when needed.
  • Demonstrated expertise in various lens types, coatings, materials, and designs to provide comprehensive education for customers during their selection process.
  • Participated in ongoing training sessions to stay current with industry trends, advancements in technology, and best practices for optical dispensing procedures.
  • Assisted in maintaining a welcoming retail environment through professional appearance as well as keeping all workspaces clean and organized.
  • Conducted thorough quality checks on incoming shipments of frames, lenses, or other optical components before adding them into inventory circulation.
  • Provided exceptional customer service by addressing questions or concerns in a timely manner while maintaining a professional demeanor.
  • Supported team members in achieving daily objectives through clear communication and collaborative problem-solving efforts.
  • Maintained an organized inventory of frames, lenses, and accessories to ensure product availability and ease of access.
  • Fostered strong relationships with customers through follow-up communications that ensured satisfaction, encouraged repeat business, or provided additional support if any concerns arose postpurchase.
  • Ensured accurate record-keeping by diligently updating patient files with prescription information, measurements, and order details.

Electoral Officer

Australian Electoral Commission Federal
04.2016 - 09.2017
  • Distributed ballots to voters and answered questions concerning voting procedures.
  • Furnished assistance and advice to new voters on proper steps and procedures.
  • Oversaw accuracy testing and maintenance of voting units through continued surveillance.
  • Created fair, non-partisan environment to protect free choice of voters.
  • Counted over [Number] ballots to prepare official reports of election results.
  • Closed [Number] voting booths by sealing ballot boxes and turning in votes.
  • Used [Software] to perform data entry and prepare correspondence.
  • Maintained strict confidentiality when handling sensitive voter information.
  • Maintained accurate records of election results, diligently verifying vote counts and reporting data in a timely manner.

Customer Service Cashier

UBET
06.2016 - 12.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Senior Lending Specialist

Heritage Bank Limited
02.2006 - 12.2016
  • Enhanced loan portfolio by implementing effective lending strategies and optimizing credit decisions.
  • Managed a diverse team of lending specialists, fostering collaboration and driving high performance results.
  • Developed comprehensive risk assessments to minimize potential losses and maintain profitability.
  • Consistently exceeded performance metrics by proactively managing pipeline activity and prioritizing tasks effectively.

Education

High School Diploma -

Toowoomba State High School
Toowoomba, QLD
11.1986

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Time Management
  • Microsoft Outlook
  • Customer and client relations
  • Filing
  • Customer Relations
  • Clerical Support
  • Strong Problem Solver
  • Documentation and Recordkeeping
  • Scheduling
  • Database entry
  • Dedicated Team Player
  • Verbal Communication
  • Professional and mature

Timeline

Administrative Assistant

Loan Wize Pty Ltd
11.2020 - Current

Senior Lending Officer

Bank of Queensland
02.2019 - 03.2020

Senior Loans Officer

Bank of Queensland
10.2018 - 02.2019

Optical Dispensing Assistant

OPSM
02.2017 - 10.2017

Customer Service Cashier

UBET
06.2016 - 12.2016

Electoral Officer

Australian Electoral Commission Federal
04.2016 - 09.2017

Senior Lending Specialist

Heritage Bank Limited
02.2006 - 12.2016

High School Diploma -

Toowoomba State High School

Similar Profiles

CREATE PROFILE
Anissa Nothdurft