Anita Ballinger
SHG
Maroochydore
22
years of professional experience
Dynamic Hospitality Manager with over 15 years at SHG, excelling in staff training and operational efficiency. Proven track record of enhancing customer satisfaction and achieving KPIs. Skilled in budget management and fostering teamwork, while implementing successful marketing initiatives that significantly increased brand visibility and customer loyalty.
Work History
Hospitality Manager
21 Years 7 Months- Efficiently and productively managing hotels as the Venue Manager.
- Implemented staff training programs to enhance operational efficiency and customer satisfaction.
- Achieved set and ongoing KPI’s with hotel management team.
- Full stocktaking and inventory processes, including invoicing and ordering.
- Managing busy hotels as Venue Manager for 15+ years.
- Fluent with rostering systems and programs whilst sustaining budgets
- Positions including, Venue Manager, Senior Venue Manager and Business Coach.
- Developed strategic marketing initiatives to increase brand visibility and attract new customers.
- Managed a full team of hotel staff proficiently and productively.
- Led team meetings to communicate objectives, foster collaboration, and boost morale among staff members.
- Oversaw budget management, ensuring compliance with financial targets while maintaining service excellence.
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the hotel.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Scheduled work hours for 20 employees to achieve adequate manpower coverage.
- Upheld brand reputation through strict adherence to corporate policies and guidelines.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
- Hired and trained new employees, demonstrating best methods for serving customers.
- Established and upheld high standards, promoting great customer service.
- Managed day-to-day operations of the hotel scheduling staff and overseeing budgets.
Skills
Hotel Management
Staff training and managing
RMLV
APPROVED MANAGERS LICENCE
GAMING NOMINEE
Timeline
Hospitality Manager
SHG
2005.01 - 2026.08Read More