Anita Berns
Castlemaine
Summary
Dynamic professional with a proven track record at Five Flags Hotel, excelling in guest relations and staff scheduling. Adept at enhancing service standards and resolving conflicts, I drive operational excellence and foster team collaboration. My strategic approach to inventory management and safety procedures ensures a secure and efficient environment for both guests and staff.
Overview
11
11
years of professional experience
Work History
Hotel Supervisor
Five Flags Hotel
CASTLEMAINE
01.2022 - Current
- Supervised daily operations and ensured high service standards for hotel guests.
- Coordinated staff schedules to maintain adequate coverage in all hotel departments.
- Trained new employees on hotel policies and customer service practices.
- Resolved guest complaints and provided effective solutions to enhance satisfaction.
- Monitored inventory levels and ordered supplies to support hotel operations.
- Conducted regular inspections of rooms and facilities for cleanliness and maintenance.
- Implemented safety procedures to ensure a secure environment for guests and staff.
Area Territory Manager
Wilson Storage
South Melbourne
06.2014 - 12.2021
- Developed strategic territory plans to maximize market penetration and sales growth.
- Managed relationships with key clients to ensure service excellence and retention.
- Conducted market analysis to identify emerging trends and competitive positioning.
- Led team meetings to discuss project updates and address challenges collaboratively.
- Developed reports on operational performance for senior management review.
Education
St Columba College
Essendon Health And Fitness Cert 3 And 4
Deakin University Geel9ng
Geelong, VICSkills
- Staff scheduling
- Guest relations
- Inventory management
- Safety procedures
- Facility inspections
- Customer service
- Team leadership
- Sales growth
- Market analysis
- Report development
- Problem solving
- Conflict resolution
- Effective communication
Accomplishments
Storage Manager of the Year for Australia and New Zealand 2016
Timeline
Hotel Supervisor
Five Flags Hotel
01.2022 - Current
Area Territory Manager
Wilson Storage
06.2014 - 12.2021
St Columba College
Health And Fitness Cert 3 And 4
Deakin University Geel9ng