Customer Service Representative
Coles Supermarket
09.2023 - Current
Hi, I’m
ANITA BHANDARI
Hurstville,Australia
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Work History
Rastriya Banjiya Bank
Internship Student
Job overview
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Sorted, organized, and maintained files
- Interacted with customers by phone, email, or in-person to provide information
Coles Supermarket
Customer Service Representative
09.2023 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
St. Basil's
Caregiver: 120Hrs of Placement
06.2023 - 07.2023
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Built strong relationships with clients to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Provided safe mobility support to help patients move around personal and public spaces
Education
Kaplan Business SchoolSydney
Masters from accounting
New Horizon English Boarding Higher Secondary SchoolButwal
Cambridge English Boarding SchoolButwal
Study wise CollegeSydney
Certificate III from Individual Support: Ageing, Disability
03.2025
Apollo International CollegeKathmandu
Bachelor from BBA
01.2021
Skills
- First Aid and Safety
- Strong Ethics
- Clean Living Spaces
- Status Updates
- Problem Identification
- Dependable
- Responsible
- Verbal Communication
- Written Communication
- Patient Rapport
- Individual Support
- Family Support
Timeline
Caregiver: 120Hrs of Placement
St. Basil's
06.2023 - 07.2023
Kaplan Business School
Masters from accounting
New Horizon English Boarding Higher Secondary School
Cambridge English Boarding School
Study wise College
Certificate III from Individual Support: Ageing, Disability
Apollo International College
Bachelor from BBA
Internship Student
Rastriya Banjiya Bank
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