Anita Bhumbla
Aintree,VIC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Customer Care Officer
Australia Post
09.2023 - 03.2024
- Managed high call volumes with exceptional time management and multitasking skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Actively participated in weekly meetings and provided valuable input towards improving overall operations.
- Collaborated with team members to meet departmental goals and improve overall performance.
Administration Officer
ACCREDITED EDUCATION AND TRAINING INSTITUTE PVT LTD
02.2022 - 06.2023
- Generated and sent customer invoices, submitted payments and updates accounts
- Set appointments and managed meeting schedule
- Created reports using advanced data management and software skills
- Developed and strengthened client relationships by delivering knowledgeable support
- Updated and successfully cleared high volume of files daily with reliable accuracy
- Generated and delivered daily outstanding payment invoices to customers
- Update students results and generate Certificates
Customer Service Representative
Danata Catering
04.2018 - 02.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Developed strong customer relationships to encourage repeat business
- Consulted with customers to resolve service and billing issues
- Educated customers on special pricing opportunities and company offerings
- Used proven techniques to de-escalate angry customers during telephone interactions
- Mentored new employees on procedures and policies to maximize team performance.
Baker's Assistant
BAKERY FRESH
04.2017 - 03.2018
- Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods
- Followed recipes to mix dough in batches sufficient for daily production quota
- Contributed to menu creation through development of new or seasonal product ideas and recipes
- Alerted management to broken utensils and operation problems with ovens, coffee machines and registers
- Packaged and labeled baked goods with accurate descriptions and ingredients.
Records Officer
Tip TOP Butchers
07.2013 - 09.2016
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request
- Created or updated records with new files or information
- Retrieved, sorted, copied and filed all documents and paperwork
- Maintained and updated company filing systems
- Strictly adhered to confidentiality dictations to safeguard information
- Prepared new files according to company needs and schedules
- Managed all paperwork and accurately filed each piece alphabetically and according to significance
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions
- Verified record copies before handing each over to check for and remove unnecessary details
- Maintained positive working relationship with fellow staff and management
- Answered questions and fulfilled requests with friendly and knowledgeable service
- Proofread documents carefully to check accuracy and completeness of all paperwork
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Customer service
Lonsdale convenience store
02.2010 - 04.2012
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Conferred with customers by telephone or in person to provide information about products or services and take orders
- Updated databases with new and modified customer data
- Supported sales team members to drive growth and development
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Certificate III in Hospitality -
Sunshine College Of Management
Sunshine, VICDiploma of Business -
Sunshine College of Management
Sunshine, VICDiploma Of Management -
Della International College
Melbourne, VICMedical Receptionist -
Wesley Institute of Training
Melbourne, VICMedical Terminology -
Wesley Institute of Training
Melbourne, VICBachelor of Arts -
Punjabi University, India
India, IndiaSkills
- Customer Service
- Verbal and Written Communication
- Order Management
- Complaint Resolution
- Sales Promotion
- Order Fulfillment
- Logistics Support
- Technologically Savvy
- Project Management Abilities
- LiveChat Messaging
- Strong Analytical and Problem Solving Skills
- Database Management
- Data Entry
- Sales Transactions
- Relationship Building
- Multitasking and Prioritization
- Sales and Upselling
Languages
English
Hindi
Punjabi
Timeline
Customer Care Officer
Australia Post
09.2023 - 03.2024
Administration Officer
ACCREDITED EDUCATION AND TRAINING INSTITUTE PVT LTD
02.2022 - 06.2023
Customer Service Representative
Danata Catering
04.2018 - 02.2019
Baker's Assistant
BAKERY FRESH
04.2017 - 03.2018
Records Officer
Tip TOP Butchers
07.2013 - 09.2016
Customer service
Lonsdale convenience store
02.2010 - 04.2012
Certificate III in Hospitality -
Sunshine College Of Management
Diploma of Business -
Sunshine College of Management
Diploma Of Management -
Della International College
Medical Receptionist -
Wesley Institute of Training
Medical Terminology -
Wesley Institute of Training
Bachelor of Arts -
Punjabi University, India
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