Anita Bhumbla
Thornhill Park,Victoria
Summary
I am looking for a position that will build on my skills and experience that allows my scope for upward movement and I have a desire to develop additional skills in supporting people. Knowledgeable Administration Officer with remarkable skills in organizing, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance. Punctual and driven with strong proficiency in Vettrak
Overview
13
13
years of professional experience
Work History
Administration Officer
ACCREDITED EDUCATION AND TRAINING INSTITUTE PYT LTD
Sunshine, Victoria
10.2022 - 06.2023
- Generated and sent customer invoices, submitted payments and updates accounts.
- Set appointments and managed meeting schedule.
- Created reports using advanced data management and software skills.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Achieved timeline and quality targets when organizing large volume of records.
- Update students results and generate certificates.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Managed projects in alignment with time, budget and quality requirements.
- Advocated for staff training and spearheaded continuous development strategies to maximize team performance.
Customer Service
BP
Rockbank, Victoria
12.2021 - 10.2022
- Helped customers with merchandise purchases, exchanges and returns.
- Processed cash receivables, distributed receipts and uploaded payment information into computer systems.
- Assisted customers with billing, troubleshooting and account issues.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Attended training sessions to grow knowledge of company products and services.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Reviewed incoming orders for accuracy and notified supervisors of discrepancies or errors.
- Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues.
Receptionist Administrator
Bakery Fresh
Tullamarine, Victoria
04.2018 - 02.2019
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Performed data entry and other administrative tasks to support departments.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Maintained office supply inventory and placed orders to meet demand.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Resolved customer complaints or answered customers' questions.
Administrative Officer
BAKERY FRESH
Coolaroo, Victoria
04.2017 - 03.2018
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
Customer Service
Subway
Melbourne, Victoria
09.2016 - 04.2017
- Handling Accounts, Sandwich Artists greeting and serving guests, preparing food, maintaining food safety
- Handling Paper work.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Attended training sessions to grow knowledge of company products and services.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Assisted customers with billing, troubleshooting and account issues.
- Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
Records Officer
Tip TOP Butchers, Meat Factory
Melbourne, Victoria
07.2013 - 09.2016
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Created or updated records with new files or information.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Maintained and updated company filing systems.
- Strictly adhered to confidentiality dictations to safeguard information.
- Prepared new files according to company needs and schedules.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Customer service
Lonsdale convenience store
Melbourne, Vic
02.2010 - 04.2012
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Certificate III in Hospitality - Hospitality
Sunshine College Of Management
Sunshine, VICDiploma of Business - Business
Della International College
Melbourne, VICDiploma Of Management -
Sunshine College of Management
Sunshine, VICSome College (No Degree) - Medical Receptionist
Wesley Institute of Training
Melbourne, VICSome College (No Degree) - Medical Terminology
Wesley Institute of Training
Melbourne, VICBachelor of Arts -
Punjabi University
India Skills
- Regulatory Compliance
- Presentation Design
- Report Generation
- Document Control
- Customer Relations
- Database Management
- File Management
- Relationship Building
- Account Reconciliation
- Meeting Support
- Accounting Understanding
- Reporting Proficiency
- File Maintenance
Languages
English
Hindi
Punjabi
Timeline
Administration Officer
ACCREDITED EDUCATION AND TRAINING INSTITUTE PYT LTD
10.2022 - 06.2023
Customer Service
BP
12.2021 - 10.2022
Receptionist Administrator
Bakery Fresh
04.2018 - 02.2019
Administrative Officer
BAKERY FRESH
04.2017 - 03.2018
Customer Service
Subway
09.2016 - 04.2017
Records Officer
Tip TOP Butchers, Meat Factory
07.2013 - 09.2016
Customer service
Lonsdale convenience store
02.2010 - 04.2012
Certificate III in Hospitality - Hospitality
Sunshine College Of Management
Diploma of Business - Business
Della International College
Diploma Of Management -
Sunshine College of Management
Some College (No Degree) - Medical Receptionist
Wesley Institute of Training
Some College (No Degree) - Medical Terminology
Wesley Institute of Training
Bachelor of Arts -
Punjabi University
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