Summary
Overview
Work History
Education
Skills
Timeline
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ANITA CAMPBELL

Lalbert,Vic

Summary

Accomplished in enhancing customer satisfaction and streamlining delivery processes, my tenure at Woolworths showcased my adeptness in online order processing and customer service expertise. Leveraging skills in machine operation and an upbeat attitude, I excel in fast-paced environments, consistently prioritizing customer needs and accuracy in order fulfillment.

Overview

23
23
years of professional experience

Work History

Online Personal Shopper

Woolworths
Swan Hill, VIC
06.2021 - Current
  • Carefully picking, and organising products. Making sure we separate fragile products, and keep frozen, and perishable foods cold and fresh.
  • Determine the best delivery methods based on order size and destination.
  • Secure and store items until customer pickup.
  • Greeted customers, while providing excellent customer service.
  • Completed pickup and shopping orders for customers within local area.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Suggested comparable products to replace out-of-stock items.
  • Asked store associates for help locating missing products.
  • Assisted teammates with daily tasks during peak periods.

Team Member

Bunnings
Swan Hill, VIC
10.2020 - 05.2021
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Interacted politely with customers to promote quality service during checkout.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Maintained work area and kept cash drawer organized.
  • Informed customers about current promotions such as discounts on certain products or services offered by the store.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Answered customers' questions and provided information on store procedures or policies.

Solar Fabricator

Sunbather Pty Ltd
Lalbert, Australia
10.2001 - 09.2020
  • Supervising: Managing and working with new staff in busy season
  • Training: Teaching new employees required skills
  • Machine Operation: Operating different machines
  • Dispatch: Organizing shipment of orders
  • Use of manual forklift: lifting and moving pallets onto and off shelves, or to different location within company
  • Computer input: Emailing, booking in Pickup or Deliveries, Product input, delivery dockets, delivery sheet, searching best delivery quotes etc
  • Review work sheets: Work out job specification and determine parts, materials, measurements needed to complete job
  • Making calculations: Working out length of solar, pipe, time etc specified to each job
  • Tools: operating or using electric saws, screwdrivers, flame torch, drills etc
  • Shrink wrapping: Finalizing finished product after completion
  • Order picking: Picking items from order sheets
  • Pallet wrapping: Wrapping pallets with products, weighing, and applying delivery stickers etc
  • Calling or emailing customers: Notifying customers about their orders and shipping details
  • Signing & checking deliveries
  • Maintaining Stock
  • Team work

Education

Cabin Crew Diploma - Airline Stewardess

Learning Cloud
Online
12-2024

Year 11 -

Seaford-Carrum High (NKA-Patterson Lakes College)
Seaford, Vic

Skills

  • Troubleshooting
  • Quality inspections
  • Time management
  • Customer service
  • Product picking
  • Delivery management
  • Merchandise selection
  • Attention to detail
  • Product awareness
  • Decision-making
  • Product knowledge
  • Prioritizing orders
  • Flexible schedule
  • Online ordering
  • Purchase recommendations
  • Order coordination
  • Integrity

Timeline

Online Personal Shopper

Woolworths
06.2021 - Current

Team Member

Bunnings
10.2020 - 05.2021

Solar Fabricator

Sunbather Pty Ltd
10.2001 - 09.2020

Cabin Crew Diploma - Airline Stewardess

Learning Cloud

Year 11 -

Seaford-Carrum High (NKA-Patterson Lakes College)

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ANITA CAMPBELL