Anita Carlson
Ingham,QLD
Summary
Responsible HR and Payroll Officer with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. A high level of understanding of Local Government Awards, and excellent computer computer literacy, including Microsoft Word and Excel.
Overview
33
33
years of professional experience
Work History
Payroll / Human Resources Officer
Hinchinbrook Shire Council
03.2013 - Current
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- TechnologyOne - LGOne, Ci and CiAnywhere.
- Acted in Senior Payroll Position on semi regular basis including 4 months due to Long Service leave in 2023.
- Enhanced employee satisfaction with timely and accurate payroll processing, ensuring punctual payment disbursements.
- Managed complex payroll tasks for a diverse workforce, maintaining compliance with federal, state, and local regulations.
- Collaborated with HR team to implement onboarding procedures that ensured new employees were set up accurately in the payroll system.
- Safeguarded confidentiality of sensitive employee information through strict adherence to privacy protocols and data security measures.
- Audits of payroll data to identify discrepancies, promptly addressing and rectifying any errors found.
- Prepared comprehensive reports detailing salary expenses and leave liabilities for senior management review.
- Assisted employees with resolving payroll-related inquiries or concerns in a professional manner while maintaining high levels of customer service excellence.
- Developed detailed training materials for staff members responsible for executing various aspects of the payroll process.
Adminstration Assistant
Ingham Express Transport
01.2012 - 06.2014
- Enhanced cash flow by efficiently processing invoices and monitoring overdue accounts.
- Reduced outstanding balances by consistently following up on delinquent payments with clients.
- Maintained accurate records of client transactions, ensuring timely updates in the accounting system.
- Assisted with month-end closing procedures, verifying data accuracy and reconciling any discrepancies found.
Aministration Assistant
Forrest Beach Day Care Centre
04.2006 - 06.2008
- Reduced outstanding balances by consistently following up on delinquent payments with clients.
- Enhanced cash flow by efficiently processing invoices and monitoring overdue accounts.
- Maintained accurate records of client transactions, ensuring timely updates in the accounting system.
- Ensured accurate reporting of monthly revenue by conducting thorough account audits.
Office Manager & Conference Coordinator
Seagulls Resort
08.1992 - 03.2004
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained computer and physical filing systems.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in guests.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced conference attendee experience by meticulously coordinating logistics and event schedules.
- Coordinated seamless audio-visual setups, ensuring uninterrupted presentations and smooth transitions between speakers.
- Oversaw on-site staff during conferences, maintaining a high level of professionalism and responsiveness to attendee needs.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
Receptionist
Southbank Motor Inn
06.1991 - 08.1992
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate Diploma of Business - Hospitality
TAFE Queensland - Pimlico
Townsville, QLD06.1991
Skills
- Report Generation
- Workflow Coordination
- Meeting Coordination
- Administrative Support
- Investigating Discrepancies
- Employee Relations
- Payroll Processing
- Compiling Data
- New Employee Onboarding
- Time Management
- Attention to Detail
- Human Resources Administration
- HR Policies
- Human Resources Support
Timeline
Payroll / Human Resources Officer
Hinchinbrook Shire Council
03.2013 - Current
Adminstration Assistant
Ingham Express Transport
01.2012 - 06.2014
Aministration Assistant
Forrest Beach Day Care Centre
04.2006 - 06.2008
Office Manager & Conference Coordinator
Seagulls Resort
08.1992 - 03.2004
Receptionist
Southbank Motor Inn
06.1991 - 08.1992
Associate Diploma of Business - Hospitality
TAFE Queensland - Pimlico
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