Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic

Anita Dhillon

Summary

To seek a challenging position with a rapidly expanding organization that Offers good advancement potential. To obtain a position in a dynamic organisation where I can utilise training, skills and experience. Dedicated customer service professional with knowledge of service delivery and proven multi-tasking abilities. Offering experience in customer service related rolls as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Computer-savvy customer service officer with upbeat nature and analytical problem-solving skills. Experienced in managing data entry and documentation requirements with excellent organizational skills. Knowledgeable about processing payments

PERSONAL ATTRIBUTES

Good team worker. Self-motivated & work under pressure. Humble & polite with fellow colleagues. Hard-working and goal-setter.

Overview

9
9
years of professional experience

Work History

Customer Service Officer

Services Australia
08.2021 - Current
  • Job duties include:
  • Assist customers for payments, claims via phone
  • Guide customers to build their ability to self-manage their online Accounts, services and payments
  • Identifying customers in distress and providing support through Appropriate channels as per workplace policies and procedures
  • Processing customer’s payments and claims by following guidelines And legislations
  • Adhering to workplace needs and moving to roll of Temporary quality support officer as APS 4 which resulted in better Customer service
  • Adapt to challenges as worked for Australian Electoral Commission for telephone voting in challenging time Of Covid-19
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns without making promises
  • Handle customer’s aggression with patience, resolving their Issues by following given guidelines using it to fit current Circumstances
  • Work as team by sharing knowledge and information extracted from customer service experience and resources
  • Meet performance and quality benchmarks
  • Resolved problems, improved operations and provided exceptional service
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Set up service appointments to handle advanced technical concerns at customer locations

Manager/Hairdresser

Ornate Hair Stylez
04.2017 - Current
  • Duties include:
  • Provide services such as haircuts, colours, foils, keratinTreatments, colour corrections
  • Manage stock orders, upselling products by recognising Customer’s needs
  • Manage appointments and meeting schedule
  • Maintained professional, organized and safe environment for employees and patrons
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Accomplished multiple tasks within established timeframes
  • Evaluated suppliers to maintain cost controls and improve operations
  • Kept detailed records of daily progress to identify and correct areas needing improvement
  • Maintained WHS and workplace hygiene.

Senior Hairdresser

Hairport
10.2012 - 09.2015
  • Duties include:
  • Providing all hairdressing services to customers
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Coached and developed team members to deliver highest level of team culture, client satisfaction
  • Investigated and resolved complaints to satisfy customers and maintain good business practices
  • Consistently received positive performance reviews from clients
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Providing constructive feedback and training to juniors and apprentices in regards to managing difficult customers while Achieving best results
  • Handling stock orders, deliveries, making roster handling cash and payments
  • Initiated and engaged clients in conversations as part of personalized service
  • Following WHS and hygiene

Education

Diploma of Hairdressing Salon Management -

Carrick Inst of Education
Sydney, NSW
2010

Cert. IV in Hairdressing -

Carrick Inst of Education
Sydney, NSW
2010

Cert. III in hairdressing -

Carrick Inst of Education
Sydney, NSW
2009

Master of Arts (MA) -

GNDU
Amritsar India
2005

Bachelor of Arts (BA) -

GNDU
Amritsar India
2003

Senior secondary -

PSEB
Chandigarh India
2000

Skills

  • Clear communication skills
  • Courteous with Strong Service Mindset
  • Time management
  • Empathy and willingness to help customers
  • Attention to details
  • Team player
  • Keen learner
  • Meeting performance benchmarks
  • Reliability
  • Adaptability

Achievements

  • As a Quality and performance portfolio holder, works actively to share useful
    Information to improve team performance and productivity
  • As team engagement portfolio holder, prepare the team building activities to engage
    Team and work towards building good relationships
  • Due to the challenging times i.e. floods I learned new work type and assist customer
    In the hardship
  • Recognized by team leader for meeting the performance productivity benchmarks
  • Trustworthy relationship with customers by providing excellent customer service according to their needs

Timeline

Customer Service Officer

Services Australia
08.2021 - Current

Manager/Hairdresser

Ornate Hair Stylez
04.2017 - Current

Senior Hairdresser

Hairport
10.2012 - 09.2015

Diploma of Hairdressing Salon Management -

Carrick Inst of Education

Cert. IV in Hairdressing -

Carrick Inst of Education

Cert. III in hairdressing -

Carrick Inst of Education

Master of Arts (MA) -

GNDU

Bachelor of Arts (BA) -

GNDU

Senior secondary -

PSEB

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Anita Dhillon