Summary
Overview
Work History
Education
Skills
Timeline
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Anita Dyke

Norwood

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Experienced in high-paced environments, developed strong organizational and multitasking abilities in collaborative setting. Transitioning into new field, leveraging skills in project management and communication. Aiming to bring meticulous attention to detail and resourcefulness to new and challenging role.

Precise Office Administrator with Number years of experience. Expert in Software and Type protocols with training in Area of expertise. Distinguished history of decreasing office spending while increasing functionality.

Overview

25
25
years of professional experience

Work History

Shop Owner/Manager

St Leonards Milkbar Family Bakery
05.2021 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Built loyal customer base through exceptional product quality and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Customer Service Officer

MEGT
02.2020 - 05.2021


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Traffic/Sales Co-Ordinator

Mcinerney Marketing Group
05.2016 - 06.2017
  • Administration and traffic duties, assisting Account managers in all aspects of the business, accounts, expenditure reports
  • Efficient in advertising agency software BMD & BCC
  • Maintaining client database and other additional administration duties
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Sales Super user Tasmania & Darwin/account co-ordinator

Southern Cross Television
03.2011 - 04.2016
  • Assisted account managers with administrative duties such as managing TV logs, reception tasks, and addressing client requests.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Call Centre attendant

Telstra
11.2006 - 03.2011
  • Inbound & outbound calls, data entry, process requests from lines man, additional admin duties

Receptionist/accounts clerk

Clarke & Gee Lawyers
03.2004 - 08.2006
  • Reception duties, answering calls, mail, banking, client appointments, bank reconciliations, processing of client accounts

Checkout operator

Woolworths Supermarket
05.2000 - 12.2003
  • Customer service, money handling, stocking shelves

Education

Certificate2 - Business Administration

Certificate2 - Retail

Certificate2 - Tourism

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Launceston College
01.2000

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Queechy High School
01.1998

Skills

  • Confident in microsoft word/excel, excellent communication skills, very efficient in media programs
  • Networking and partnerships
  • Business operations
  • Customer service background
  • Business administration
  • Small business operations
  • Verbal and written communication
  • Sales leadership
  • Social media control
  • Hiring and staffing

Timeline

Shop Owner/Manager

St Leonards Milkbar Family Bakery
05.2021 - Current

Customer Service Officer

MEGT
02.2020 - 05.2021

Traffic/Sales Co-Ordinator

Mcinerney Marketing Group
05.2016 - 06.2017

Sales Super user Tasmania & Darwin/account co-ordinator

Southern Cross Television
03.2011 - 04.2016

Call Centre attendant

Telstra
11.2006 - 03.2011

Receptionist/accounts clerk

Clarke & Gee Lawyers
03.2004 - 08.2006

Checkout operator

Woolworths Supermarket
05.2000 - 12.2003

Certificate2 - Business Administration

Certificate2 - Retail

Certificate2 - Tourism

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Launceston College

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Queechy High School

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Anita Dyke