ANITA EGEN
NUDGEE BEACH,QLD
Summary
Results-driven Office Administrator with extensive experience managing diverse office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations. Strong background in compliance, reporting and training, committed to maintaining operational excellence and supporting organisational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Support Coordinator
Plan Partners
09.2021 - 12.2024
- Worked with National Disability Insurance Scheme (NDIS) participants to co-design and implement support plans in alignment with their goals, building capacity and maximising choice and control. Monitored plan outcomes and expenditures. Liaised with and reported to NDIS regarding participants and their plans.
- Support individuals and their nominated stakeholders, to understand the supports in their plan and navigate the service system, identifying and accessing mainstream, community, informal and funded support.
- Case note activity, complete reports, and relevant documentation, monitor individual outcomes and satisfaction with service provision and review expenditure.
- Strengthen and enhance an individual's capacity to coordinate supports, self-direct and manage their plan.
- Identifying support options and linking customers to the broader systems of supports and connections within the community.
- Stakeholder engagement, extensive knowledge of the disability sector and relevant community resources and programs and demonstrated ability to network and develop effective working relationships.
- Managed case documentation and reporting processes, maintaining compliance with regulatory requirements.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialised assistance or referrals.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
Sales Associate
Harcourts Real Estate
04.2020 - 03.2021
- Provided a high level of executive support including managing correspondence, diary management, scheduling appointments and other general administrative duties.
- Provided an exceptional level of service when liaising with clients, managed enquiries, sourced new business.
- Developed and implemented strategies to secure new clients.
- Sales management - prepared contracts of sales, attended pre-settlement inspections, managed open home inspections and maintained a thorough understanding of the mortgage process.
- Cultivated relationships with clients, enhancing customer satisfaction and loyalty.
- Managed property listings and coordinated open house events to maximize exposure.
- Assisted clients in navigating purchase agreements, ensuring clarity and compliance.
Senior Lending Settlement Officer & First Homeowners Grant Officer
Suncorp Lending Services - Contact Centre
10.2012 - 12.2019
- Provided a high standard of support to line managers through efficient management of workflows and streamlining processes.
- Managed settlement processes, ensuring compliance with regulatory requirements and organisational policies.
- Analysed settlement documentation for accuracy, identifying discrepancies and implementing corrective measures.
- Trained and mentored junior staff on best practices in settlement operations and client interactions.
- Streamlined workflow processes, enhancing efficiency in document handling and case management systems.
- Developed training materials for new hires, fostering a comprehensive understanding of settlement protocols.
- Completed complex data entry and ensured a high level of confidentiality.
- Identified and implemented innovative strategies to improve business workflows and productivity.
- Stakeholder management - liaised with key external stakeholders including the Office of State Revenue.
- Developed and implemented training programs for new team members.
- Promoted to Senior Personal Loans Settlement Officer.
- Consistently meeting and exceeding sales and KPI targets through successfully processing a high volume of lending applications monthly.
Community Liaison Officer - Defence Community Organisation
Australian High Commission - Port Moresby, Papua New Guinea
12.2010 - 09.2012
- Stakeholder management - built strong working relationships with local community organizations and support agencies.
- Welfare management - ensured the welfare of various agencies within the High Commission (Department of Defence & DFAT) and identified opportunities for improvement. Actively engaged with defence members and their families to provide high levels of support on posting.
- Event management - organised and facilitating social functions and community connection activities to encourage networking amongst defence families and other diplomats on post.
- Community engagement - Promoted and provided information and advice about local community resources and services. Used innovative and creative ways to engage the community defence families to help them connect with the local community.
- Community Services - built knowledge of community services and engaged with providers to inform them of the needs of defence families.
- Communications - acted as a key conduit between the High Commissioner and Diplomats. Actively represented the role as Community Liaison Officer to provide awareness of the services available.
Sales Executive
Cadbury Schweppes
01.2009 - 11.2011
Assistant Manager
Sussan
01.2007 - 01.2009
Assistant Manager
Cue Design
03.2004 - 12.2006
Skills
- Administrative support
- Documentation and record keeping
- Report preparation
- Time management
- Data entry
- Attention to detail
- Office administration
- Document management
- Employee relations and engagement
- Regulatory compliance
- Effective communication
- Proficient in Microsoft Office
Certification
- Certificate IV Real Estate Property Services
- Cert III in Tourism & Hospitality
Timeline
Support Coordinator
Plan Partners
09.2021 - 12.2024
Sales Associate
Harcourts Real Estate
04.2020 - 03.2021
Senior Lending Settlement Officer & First Homeowners Grant Officer
Suncorp Lending Services - Contact Centre
10.2012 - 12.2019
Community Liaison Officer - Defence Community Organisation
Australian High Commission - Port Moresby, Papua New Guinea
12.2010 - 09.2012
Sales Executive
Cadbury Schweppes
01.2009 - 11.2011
Assistant Manager
Sussan
01.2007 - 01.2009
Assistant Manager
Cue Design
03.2004 - 12.2006
Training
- Three Birds Interior Styling Course
- Verandah House Interior Styling Course
- Banking Operations Course
- Key Principles in Retail
- Shortcuts Software
- Docusign
- Microsoft Office Suite CRM
- Working with Children
- Disability Worker Screening Clearance
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