Anita Elshani
Brisbane
Overview
8
8
years of professional experience
Work History
Customer Support Agent
TourRadar
06.2023 - Current
- Provide end-to-end support for customers booking multi-day tours, including inquiries, payments, cancellations, and pre-departure assistance.
- Communicate with travellers and tour operators worldwide via phone, email, and chat to resolve issues quickly and effectively.
- Consistently meet performance targets for response time, resolution quality, and customer feedback scores.
Bartender
The Victory Hotel
09.2020 - 07.2023
- Delivered fast, friendly, and professional service in one of Brisbane’s busiest city venues.
- Supported large-scale events and functions, ensuring smooth coordination between floor, bar, and kitchen teams.
- Delivered professional service across bar, bistro, and gaming areas while ensuring compliance with RSA and RSG standards.
Wait Staff Member
Acqua Restaurant and Bar
11.2019 - 12.2019
- Provided attentive table service in a busy seaside restaurant, ensuring a high standard of guest experience.
- Delivered detailed knowledge of menu items, daily specials, and wine pairings to assist guests in making informed choices.
- Handled orders and payments with speed and accuracy, including split bills and large group bookings.
- Maintained cleanliness and compliance with health and safety standards throughout service areas.
Bartender
Sorrento Restaurant and Bar
01.2018 - 12.2018
- Delivered high-quality food and beverage service in a busy waterfront venue.
- Provided knowledgeable recommendations on menu items, wine, and cocktails to enhance guest experiences.
- Ensured tables and bar met health and safety compliance standards and maintained a clean, welcoming dining environment.
- Accurately processed customer orders, payments, and billing with efficiency.
- Supported team members during peak hours by multitasking across bar, floor, and events service.
- Built strong rapport with both local regulars and international tourists, contributing to repeat business and positive reviews.
Education
Bachelor of International Tourism,Hotel Management -
Griffith University
QLDAssociate Degree in Business -
Griffith University
QLD09-2021
High School Diploma -
Stretton State College
Brisbane01-2017
Certificate III in Fitness -
TAFE Queensland
Brisbane, QLD01-2017
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Customer Support Agent
TourRadar
06.2023 - Current
Bartender
The Victory Hotel
09.2020 - 07.2023
Wait Staff Member
Acqua Restaurant and Bar
11.2019 - 12.2019
Bartender
Sorrento Restaurant and Bar
01.2018 - 12.2018
Bachelor of International Tourism,Hotel Management -
Griffith University
Associate Degree in Business -
Griffith University
High School Diploma -
Stretton State College
Certificate III in Fitness -
TAFE Queensland