Anita Foster
Wollongong,New South Wales
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Possesses excellent interpersonal skills and a positive attitude towards learning and adapting to new challenges. Highly available and willing to take on tasks that require getting hands dirty.
Overview
8
8
years of professional experience
Work History
Cleaning Contractor
Sole Trader
Wollongong
01.2021 - Current
- Followed safety processes for all manual and electric cleaning equipment.
- Sanitized high-touch areas to prevent illness spread.
- Kept business entrances clean, tidy and professional in appearance.
- Responded to emergency spills or messes promptly.
- Swept, mopped, and vacuumed various floor surfaces.
- Monitored inventory levels of cleaning supplies.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Washed windows, glass panes, and mirrors regularly.
Recreational Activities Officer
Marco Polo
Wollongong
02.2020 - 01.2021
- Coordinated transportation services for off-site group outings.
- Provided excellent customer service to program participants.
- Managed daily operations of recreational facilities.
- Created promotional materials for events and programs.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Collaborated with other departments to plan special events.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Implemented safe food-handling practices at concession stands.
- Supervised seasonal staff, interns, and volunteers.
- Maintained accurate records of program participation.
- Evaluated program effectiveness and adjusted as needed.
Disability Support Worker
Just Better Care
Wagga Wagga
02.2016 - 01.2020
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Administered medication to patients according to strict schedules.
- Participated in case conferences and professional development opportunities regularly.
- Facilitated support groups for patients and caregivers coping with illness.
- Educated clients on options to assist in making informed decisions.
- Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
- Collaborated with other professionals to assess client needs.
- Documented services and collected required data for evaluation.
- Provided referrals to specialized services and community agencies.
- Collaborated with multidisciplinary healthcare teams to optimize patient outcomes.
Cashier Assistant
Coles
Wollongong
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items accurately, preventing pricing discrepancies or errors.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
- Provided exceptional customer service during checkout process.
- Assisted with stocking shelves when needed ensuring a seamless shopping experience.
- Assisted customers with item location and price inquiries.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Utilized store's POS system to complete transactions efficiently.
- Counted inventory regularly to ensure adequate stock levels on shelves.
- Implemented loss prevention strategies through vigilance at the register area.
- Resolved transaction disputes in a professional manner while maintaining rapport with customers.
- Bagged purchases appropriately to protect merchandise from damage.
Education
Individual Support
IRT Academy
Wollongong, NSW01-2020
Retail Merchandise
ARA Retail Institute
Wollongong, NSW01-2016
Skills
- Strong Work Ethic
- Professional Appearance
- Chemical Handling
- Housekeeping
- Crew Management
- Customer Service
- Health and Safety Regulations
- Exceptional time management
- Health and safety compliance
- Strong Rapport Building
References
References available upon request.
Timeline
Cleaning Contractor
Sole Trader
01.2021 - Current
Recreational Activities Officer
Marco Polo
02.2020 - 01.2021
Disability Support Worker
Just Better Care
02.2016 - 01.2020
Cashier Assistant
Coles
Individual Support
IRT Academy
Retail Merchandise
ARA Retail Institute
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