Anita Genifer
Brisbane
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Officer & Asset officer
Bric Housing
Brisbane
07.2024 - Current
- Processed invoices related to purchased items ensuring proper departmental coding.
- Provided excellent customer service responding to inquiries timely and efficiently.
- Established trustful relationships with customers through effective communication.
- Linked tenants with financial aid.
- Rent review.
- Tenant invoice.
- Advise tenants on housing matters, improving satisfaction and compliance.
- Inspect properties for health and safety compliance, reducing violations.
- Organize home visits to evaluate housing service eligibility, enhancing service delivery.
- Monitor tenant payments, maintaining consistent rental income.
- Assisted tenants with account inquiries and service requests, improving communication flow and accelerating issue resolution.
- Verified asset records and coordinated lease documentation, ensuring accurate data management and streamlining tenant onboarding processes.
- Processed rental payments and maintained accurate financial records, ensuring smooth transaction flow and enhancing tenant trust
Housing Officer
Department Of Housing
Brisbane
11.2023 - 06.2024
- Facilitated home visits to assess applicant eligibility, fostering trust and transparency in housing services.
- Facilitated tenant relocation processes to ensure compliance with housing regulations, improving client satisfaction and reducing processing delays.
- Conducted thorough property inspections to identify maintenance needs, ensuring compliance with housing standards and improving tenant satisfaction.
- Processed tenant inquiries and coordinated emergency housing responses, improving service responsiveness and enhancing occupant safety during urgent situations
- Provided guidance to clients on housing options and available support services.
Concierge
United Disability Care
Brisbane
03.2023 - 12.2023
- Managed concierge desk operations, enhancing staff performance and addressing inefficiencies.
- Responded to customer inquiries promptly via phone, email, and in-person, ensuring satisfaction.
- Managed concierge desk operations fostering teamwork to boost staff performance and streamline service delivery.
- Assessed customer feedback to identify service gaps, implementing solutions that improved guest experience.
Residential Youth Worker
Safe Place Children
Logan
05.2023 - 09.2023
- Conducted counseling sessions for adolescents, fostering emotional growth and resilience.
- Led daily activities to enhance educational and social skills, promoting youth development.
- Engaged residents in creative activities to enhance social skills and emotional expression, contributing to a safer and more inclusive living environment.
- Coordinated individualized care plans to address behavioral challenges, enhancing residents' sense of security and consistency within the residential setting.
Mental Health Support Worker
Magnus Health
Brisbane
12.2022 - 04.2023
- Tracked mental health progress to ensure tailored support.
- Conducted crisis intervention, ensuring client safety and stability.
- Documented client progress maintaining confidentiality.
- Developed activities to enhance social and living skills.
- Coordinated with medical staff for comprehensive client care.
- Supported clients with personal care and daily tasks.
- Facilitated community engagement improving social interactions and quality of life.
- Managed medication schedules ensuring timely adherence.
- Assisted with errands and financial tasks promoting autonomy.
Education
Diploma of Community Services -
Arizona College
03.2022 - 07.2023
Skills
- Housing regulations
- Property inspections
- Client relationship management
- Team collaboration
- Effective communication
- Call center operations
- Documentation and reporting
- Complaint handling
Languages
- Kinyrwanda
- Swahili,
Timeline
Customer Service Officer & Asset officer
Bric Housing
07.2024 - Current
Housing Officer
Department Of Housing
11.2023 - 06.2024
Residential Youth Worker
Safe Place Children
05.2023 - 09.2023
Concierge
United Disability Care
03.2023 - 12.2023
Mental Health Support Worker
Magnus Health
12.2022 - 04.2023
Diploma of Community Services -
Arizona College
03.2022 - 07.2023