Summary
Overview
Work History
Education
Skills
Timeline
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Anita Harrison

Jimboomba,QLD

Summary

Quality Assurance Officer with extensive experience in analytical thinking and leadership at Company Name. Led investigations that significantly improved service delivery and customer satisfaction. Recognized for meticulous attention to detail and a strong commitment to quality, successfully resolving complex issues while promoting teamwork across departments.

Overview

4
4
years of professional experience

Work History

Quality Assurance Officer

Company Name
10.2024 - Current
  • - Leading investigations into service challenges and helping teams implement practical, lasting fixes
  • - Working with stakeholders to ensure escalations are handled smoothly and professionally
  • - Creating reporting tools that help us track trends and make smarter decisions
  • - Collaborating across departments to improve service delivery and enhance customer experience

Claims Resolution Specialist

Company Name
01.2021 - 01.2024
  • - Developed a solid foundation in handling complex member issues with care and efficiency
  • - Learned the importance of clear communication, empathy, and staying calm under pressure
  • - Managed complex and sensitive customer complaints, ensuring timely and fair resolutions
  • - Regularly collaborated with cross-functional teams to resolve escalated issues and identify process improvements

Education

High School Yr12 Certificate -

Skills

  • Leadership qualities
  • Attention to detail
  • Team dynamics understanding
  • ASIC and GI compliance knowledge
  • Analytical thinking
  • Communication skills
  • Customer empathy
  • Commitment to quality

Timeline

Quality Assurance Officer

Company Name
10.2024 - Current

Claims Resolution Specialist

Company Name
01.2021 - 01.2024

High School Yr12 Certificate -

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Anita Harrison