Anita Hartmann

Own business

• MC/Presenter/Promotions Coordinator in clubs, shopping Centres and the Casino. Creating and running promotions to increase brand awareness. Working on club membership campaigns to increase membership. Managing small teams to ensure promotions run smoothly.
• Creating newsletters, flyers and outings for 3 senior social groups encouraging friendship and providing activities that keep their mind sharp and build new friendships.
• Initiating projects and marketing events to increase awareness of organisations and people with a disability.
• Running various events including markets – finding stall holders, creating application process and running the event on the day. Liaising with Centre Management, marketing department, retailers and stall holders to ensure a smooth event. Creating in house advertising material including posters, website site material and social media ads.
• Advertorial presenter - Channels 7,9 and 10.
• Singer/entertainer in clubs, pubs, casinos and Cruise ships.

• Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
• Negotiated fair settlements with policyholders while maintaining positive relationships between the company and clients involved in disputes.
• Processed travel insurance claims efficiently, ensuring compliance with internal policies and regulatory standards.
• Reviewed policy documentation to determine coverage eligibility and assess claim validity.

• Handled high call volumes while maintaining a courteous and professional demeanour.
• Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.

• Collaborated with cross-functional teams to execute promotional campaigns and ensure brand consistency.
• Managed inventory levels and conducted audits to maintain stock accuracy and prevent discrepancies.
• Assisted in developing seasonal displays that increased customer engagement and drove sales growth.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Answered customer questions regarding store merchandise, department information, and pricing.

• Company Overview: own business
• Ran business which included managing bookings for gigs, purchasing of PA equipment, hiring musicians, running MYOB for tax and performing.

• Working closely with Marketing Manager to create and manage events to raise awareness of athletes with a disability.
• Ensuring KPIs met
• Worked within strict budget restraints when considering awareness raising events.
• Sending invitations and follow ups to all key stakeholders for major events held including coordinating managers and CEOs of all key sporting organisations supported by Sports Council.
• Liaison point for celebrity speakers and entertainers hired for events. Tasks included ensuring approved riders provided prior to arrival, coordinating sound checks with the sound and lighting crew and regularly checking in to ensure they had everything they required.

As a temporary admin person, roles would vary depending on what was required.

This included, reception, typing, filing, data entry, coffee and lunch runs, coordinating travel for managers and diary management.

The company worked with a system called SIMA - system for identifying motivated abilities.

My role was as an interviewer of employees asking specific questions enabling our case writer to create individual profiles.

Also provided feedback to employees about what their profiles meant.

Running workshops to help participants understand their profiles better.

reception, typing, filing, data entry, coffee and lunch runs, coordinating travel for managers and diary management.

Worked with long term unemployed people to help them update their computer and administration skills