Anita Igbinovia
Fraser Raise
Summary
Team Leader experienced in directing activities of workgroup's. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Client Services Officer Team Leader
Mercy Mental Health
01.2022 - Current
- Coordinate and manage roster requirement for CSO team members
- In consultation with practice manager, identify and recommend training for CSO team members
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Provide leadership to the client service teams, through on-job training, coaching, timely feedback, training and guidance.
- Providing leadership at team meetings and encouraging active and constructive contributions from team members
- Oversee, review and direct training for all staff members as required
- Undertake regular performance reviews and development activities and provide ongoing performance feedback for administrative staff
- Preparation of monthly reports as directed by practice manager, senior manager and CSO Team development manager
Executive Administrative Assistant
The Royal Victorian Eye And Ear Hospital
04.2018 - 12.2021
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Scheduled appointments and handled calenders for senior leadership.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
- Developed and maintained automated alert systems for important deadlines.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Used software to coordinate meetings, appointments, and tasks senior executives.
Education
Diploma of Business Administration
Holmesglen Institute
VIC07.2024
Skills
- Database Entry
- Policy and Procedure Adherence
- Document Coordination
- Microsoft Suite
- Document Management
- Meeting Coordination and Support
- Workflow Processes
- CRM Systems
Timeline
Client Services Officer Team Leader
Mercy Mental Health
01.2022 - Current
Executive Administrative Assistant
The Royal Victorian Eye And Ear Hospital
04.2018 - 12.2021
Diploma of Business Administration
Holmesglen Institute
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