Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anita Igbinovia

Fraser Raise

Summary

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.


Overview

7
7
years of professional experience

Work History

Practice Manager

Cohealth
11.2023 - Current
  • Work closely with doctors, nurses, nonclinical health care team members and reception staff, to ensure the smooth running of clinics
  • Anticipate issues as much as possible and resolve them quickly or escalate as required
  • Manage clinic correspondence including overseeing the preparation and billing for reports
  • Provide training to staff as required
  • Maintain knowledge, skills, qualifications, accreditations and registrations through participation in professional development activities
  • Maintain awareness of and compliance with health and safety policies and procedures to maintain a safe working environment
  • Oversee the client services through the team leadership including site procedures, client requirements, training, and supervision for the team leaders
  • Work with the program facilitator, doctors, and nurses to maximise clinic income through the administration and monitoring of Medicare billings and other income

Client Service Team Leader

Cohealth
05.2020 - 10.2023
  • Coordinate and manage roster requirement for CSO team members
  • Work to provide a safe environment for staff and clients through calm and appropriate manners
  • Provide leadership to the client service teams, through on-job training, coaching, timely feedback, training and guidance.
  • Providing leadership at team meetings and encouraging active and constructive contributions from team members
  • Oversee, review and direct training for all staff members as required
  • Undertake regular performance reviews and development activities and provide ongoing performance feedback for administrative staff
  • Preparation of monthly reports as directed by practice manager and operational manager
  • Organise CSO Team meeting
  • Approve CSO timesheet and Leave

Administrative Officer

The Royal Victorian Eye and Ear Hospital
04.2018 - 04.2020
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Provide clerical support for Patient Support Unit and Surgical Bookings Review meetings including document preparation
  • Provide support to Patient Support Unit in data retrieval and development of reports under the directive of the Surgical Liaison Nurses and Patient Support Unit Lead.
  • Admit and Discharge patient as required
  • Providing care that is patient and family-centred and delivered in partnership with the patient and their carer
  • Provide a customer focused approach to service delivery face to face and via phone in the Emergency Department and specialist clinics
  • Ensure that patients are given correct, timely information as required

Education

Diploma of Management And Leadership

Kangan Institute
Melbourne, VIC
01-2026

VCE Year 12

Copperfield College
11-2017

Skills

  • PIM system
  • Team management skills
  • Staff management skills
  • Conflict resolution
  • Document and Records Management
  • CRM system
  • Best Practice system
  • Trak System
  • Training and mentoring
  • Workflow Management

Timeline

Practice Manager

Cohealth
11.2023 - Current

Client Service Team Leader

Cohealth
05.2020 - 10.2023

Administrative Officer

The Royal Victorian Eye and Ear Hospital
04.2018 - 04.2020

Diploma of Management And Leadership

Kangan Institute

VCE Year 12

Copperfield College

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Anita Igbinovia