Anita Kelly
Penrith,NSW
Summary
Dedicated professional with a proven track record at Buzzy Bee Burger House, excelling in customer service and kitchen maintenance. Demonstrated ability to manage high-stress situations, ensuring customer satisfaction and loyalty. Skilled in cash handling and team collaboration, consistently delivering high standards of service with a positive attitude and integrity.
Overview
3
3
years of professional experience
Work History
Kitchen Hand & Customer Service
Buzzy Bee Burger House
02.2022 - 11.2024
- Cleaned and maintained work areas, equipment and utensils.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Followed food safety practices and sanitation guidelines.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained composure and work quality while under stress.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed transactions, exchanges and returns to support payment processing.
- Mitigated risks associated with counterfeit currency by utilizing detection techniques and tools effectively during transactions.
Education
High School Diploma -
Cambridge Park High School
Cambridge Park, NSW09-2022
Certificate III Music Industry (Performance) - Music Performance
TAFE NSW
NSW09-2022
Bachelor of Arts - Music Performance
Macquarie University
Sydney, NSW11-2025
Skills
- Positive attitude
- Kitchen cleaning and maintenance
- Customer service
- Team collaboration
- Punctual and reliable
- Active listening
- Critical thinking
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Professionalism and courtesy
Timeline
Kitchen Hand & Customer Service
Buzzy Bee Burger House
02.2022 - 11.2024
High School Diploma -
Cambridge Park High School
Certificate III Music Industry (Performance) - Music Performance
TAFE NSW
Bachelor of Arts - Music Performance
Macquarie University
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