Anita Klimenko
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Mantra Mooloolaba Beach
09.2024 - Current
- Provided exceptional experiences for guests and private unit owners with smooth check in & check out processes
- Management of all incoming calls and emails to the hotel
- Assisted with reservation enquiries and amendments
- Demonstrated problem solving skills by successfully resolving issues for guests, expressing understanding, empathy and commitment to guest satisfaction
- Assisted guests with queries/issues regarding hotel facilities & accommodation
- Provided information and recommendations for local tourist attractions and dining options
Express Agent
Holiday Inn Express
05.2024 - 08.2024
- Provided exceptional experiences for guests with smooth check in & check out processes
- Management of all incoming calls and emails to the hotel
- Demonstrated problem solving skills by successfully resolving issues for guests, expressing understanding, empathy and commitment to guest satisfaction
- Assisted guests with queries/issues regarding hotel facilities & accommodation
- Barista coffee & bar service provided to guests
- Setting up meeting rooms & preparation of catering for conferences and events held at the hotel
Concierge
KPMG
06.2023 - 02.2024
- Greeting and signing in all visitors and clients upon arrival
- Escorting guests/clients to meeting rooms
- Preparing coffee/tea orders for guests and clients
- Answering all incoming calls and emails
Recruitment Consultant
INAC Hospitality
02.2023 - 06.2023
- Enter in shifts/rosters requested from clients and allocate staff accordingly
- Take enquires for new potential clients & small events
- Liaise with clients and staff through phone, email and text message
- Record feedback from clients regarding staff performance, uniform and grooming standards, workplace incidents
Food and Beverage Attendant
Melbourne Convention & Exhibition Centre
08.2022 - 02.2023
- Catering for large corporate functions & events, outdoor events, conventions, small cocktail dinners, banquets and conferences
- Providing professional and friendly service to all guests
Reservations Agent
Stamford Plaza Melbourne
01.2022 - 08.2022
- This role required the management of all FIT, Corporate and Group Bookings
- Answering all incoming calls and emails including complaint handling
- Ensuring organization, time management, accuracy and high level of attention to detail is delivered
- Advocation of hotel promotion, sales and marketing
Reservations Agent
Rydges Esplanade Resort
10.2021 - 12.2021
- This role required the ability to work in a face paced environment; willingness to assist across both Front Office and Reservations and a passion for exceeding guests expectations
- Required to answer calls and emails and successfully convert them into bookings; including group bookings
- Ensuring organization, time management, accuracy and high level of attention to detail was delivered
Guest Service Agent
Ibis Adelaide Hotel
05.2021 - 10.2021
- Provided exceptional customer service to all guests and responded to all requests promptly and courteously throughout the duration of their stay
- Demonstrated problem solving skills by successfully resolving issues for guests, expressing understanding, empathy and commitment to guest satisfaction
- Thrived working under pressure and demonstrated strong ability to multi task matters related to guest arrival and departures, reservations, emails and phone enquiries, independently and efficiently
Education
Bachelor of Business (Human Resource Management) -
University of South Australia
11.2020
Bachelor of Tourism & Event Management -
University of South Australia
11.2016
International Exchange Program -
State University of New York at Buffalo
12.2014
Portside Christian College
11.2012
Certification
- Member of the Golden Key International Honour Society
- University Merit Award, University of South Australia Business School 2020
References
- Claire Willoughby, Mantra Mooloolaba Beach, claire.willoughby@mantra.com.au, 0455974026
- Sangini Fadia, Holiday Inn Express Adelaide, sangini.fadia@proinvesthotels.com, 0478132441
Timeline
Guest Service Agent
Mantra Mooloolaba Beach
09.2024 - Current
Express Agent
Holiday Inn Express
05.2024 - 08.2024
Concierge
KPMG
06.2023 - 02.2024
Recruitment Consultant
INAC Hospitality
02.2023 - 06.2023
Food and Beverage Attendant
Melbourne Convention & Exhibition Centre
08.2022 - 02.2023
Reservations Agent
Stamford Plaza Melbourne
01.2022 - 08.2022
Reservations Agent
Rydges Esplanade Resort
10.2021 - 12.2021
Guest Service Agent
Ibis Adelaide Hotel
05.2021 - 10.2021
International Exchange Program -
State University of New York at Buffalo
Portside Christian College
Bachelor of Business (Human Resource Management) -
University of South Australia
Bachelor of Tourism & Event Management -
University of South Australia
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