Anita Kortlang

- Handle national customer calls, emails and resolving issues efficiently and maintaining records.

- Report and document product and service complaints, providing actionable feedback,

- Collaborate with e-commerce and management to address website discrepancies to enhance user experience.

- Spearheading innovative projects, driving team collaboration to deliver measurable results and achieve targets and fostering a culture of continuous improvement.

- Analyse customer inquires, streamline resolution processes and enhancing data-driven decision making for improved service efficiency.

- Foster cross-functional partnerships to address website discrepancies to reduce customer pain points.

- Streamline customer account management and refund processing ensuring an accurate and timely resolutions while maintaining meticulous records.

- Supported Claim Consultants, enhancing service quality for internal and external customers.

- Processed disability claims accurately, ensuring efficient workflow and timely resolutions.

- Registered new claims and managed correspondence, maintaining consistent workflow.

- Followed up on outstanding information, securing necessary medical reports and claim forms.

- Assisted in monthly reporting, ensuring data accuracy for internal and external stakeholders.

- Coordinated shipping and receiving of beverages ensuring timely and accurate deliveries across VIC/TAS.

- Planned and organised shipments, optimising logistics for regional and metro areas across Victoria and Tasmania.

- Collaborated with distribution centers, truck drivers, and transport companies to streamline operations.

- Built strong relationships within the organization, enhancing communication and efficiency.

- Managed financial transactions, inventory tracking and maintaining accurate records and facilitating smooth operations.

- Implemented creative solutions for route optimization, leading to noticeable improvements in delivery efficiency and cost reduction.