Anita Marsters
Whyalla,SA
Overview
10
10
years of professional experience
Work History
Youth Support Worker
Centacare
01.2021 - Current
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Improved communication among youth through group discussions, role-play activities, and team-building exercises.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Assisted in the planning and execution of special events, creating memorable experiences for youth members.
- Evaluated program effectiveness through regular assessments, adjusting strategies as necessary to optimize outcomes.
- Implemented evidence-based practices to promote emotional resilience among participants during challenging situations.
- Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
Restaurant Manager
Mcdonalds
01.2016 - 01.2021
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Reception
Medgate Doctors Surgery
01.2014 - 01.2016
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Napier Girls High School
New ZealandSkills
- Educational Support
- Suicide Prevention
- Positive Reinforcement
- Creativity and Innovation
- Mentoring and Coaching
- Substance Abuse Awareness
- Case Management
- Trauma-Informed Care
- Multicultural Sensitivity
- Teamwork and Collaboration
- Empathy and Compassion
- First Aid and CPR
- Business Administration
- Staff Development
- Performance Management
- Staff Management
- Performance Evaluations
- Time Management
- Staff Training and Development
- Key Performance Indicators
references
- AMANDA JOHNSTONE, PREVIOUS RESTAURANT MANAGER (MCDONALDS), 0431133067
- KENT EUWART, PREVIOUS MCDONALDS OPERATOR/OWNER, 0427498866
- TONI bJAI, CURRENT MCDONALDS OWNER/OPERATOR (UNAWARE OF APPLYING FOR THIS ROLE, PLEASE CONTACT ME BEFORE CALLING THIS REFERENCE), 0411040986
- STACEY YOUNG, HEAD ADMINISTRATION OFFICER – MEDGATE DR. SURGERY, 0410235793
- SUZI STIRLING, MASSAGE THERAPIST / NOW FRIEND OF 8 YEARS, 0428576883
- CHRIS COOPER, NEIGHBOUR OF 11 YEARS, 0420946370
Timeline
Youth Support Worker
Centacare
01.2021 - Current
Restaurant Manager
Mcdonalds
01.2016 - 01.2021
Reception
Medgate Doctors Surgery
01.2014 - 01.2016
Napier Girls High School