Overview
Work History
Education
Skills
references
Timeline
Generic
Anita Marsters

Anita Marsters

Whyalla,SA

Overview

10
10
years of professional experience

Work History

Youth Support Worker

Centacare
01.2021 - Current
  • Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
  • Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
  • Improved communication among youth through group discussions, role-play activities, and team-building exercises.
  • Promoted a safe and welcoming environment, leading to increased participation in programs and services.
  • Assisted in the planning and execution of special events, creating memorable experiences for youth members.
  • Evaluated program effectiveness through regular assessments, adjusting strategies as necessary to optimize outcomes.
  • Implemented evidence-based practices to promote emotional resilience among participants during challenging situations.
  • Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
  • Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.

Restaurant Manager

Mcdonalds
01.2016 - 01.2021
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Reception

Medgate Doctors Surgery
01.2014 - 01.2016
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Education

Napier Girls High School
New Zealand

Skills

  • Educational Support
  • Suicide Prevention
  • Positive Reinforcement
  • Creativity and Innovation
  • Mentoring and Coaching
  • Substance Abuse Awareness
  • Case Management
  • Trauma-Informed Care
  • Multicultural Sensitivity
  • Teamwork and Collaboration
  • Empathy and Compassion
  • First Aid and CPR
  • Business Administration
  • Staff Development
  • Performance Management
  • Staff Management
  • Performance Evaluations
  • Time Management
  • Staff Training and Development
  • Key Performance Indicators

references

  • AMANDA JOHNSTONE, PREVIOUS RESTAURANT MANAGER (MCDONALDS), 0431133067
  • KENT EUWART, PREVIOUS MCDONALDS OPERATOR/OWNER, 0427498866
  • TONI bJAI, CURRENT MCDONALDS OWNER/OPERATOR (UNAWARE OF APPLYING FOR THIS ROLE, PLEASE CONTACT ME BEFORE CALLING THIS REFERENCE), 0411040986
  • STACEY YOUNG, HEAD ADMINISTRATION OFFICER – MEDGATE DR. SURGERY, 0410235793
  • SUZI STIRLING, MASSAGE THERAPIST / NOW FRIEND OF 8 YEARS, 0428576883
  • CHRIS COOPER, NEIGHBOUR OF 11 YEARS, 0420946370

Timeline

Youth Support Worker

Centacare
01.2021 - Current

Restaurant Manager

Mcdonalds
01.2016 - 01.2021

Reception

Medgate Doctors Surgery
01.2014 - 01.2016

Napier Girls High School

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Anita Marsters