Summary
Overview
Work History
Education
Skills
Certification
Placements
References
Timeline
Generic
Anita Moye

Anita Moye

Palmview Forest,QLD

Summary

I enjoy a varied role that encourages personal growth and a positive team environment. As a Home Care Package Partner with Bluecare this role primarily seeks to provide individualised support to consumers who wish to access affordable care services to remain living safely at home. I hold a Diploma of Youth, Family and Child Services and view life as an opportunity to constantly learn from others and my experiences. I may wish to continue on to Tertiary Social Work studies while working full time in the future. I am a positive, focused, task orientated person who is at peace with my career choice and completed study. I see that historically these roles have brought me to a place where I wish to contribute to the community.


I have a stable home life with firm roots planted on the Sunshine Coast, my husband is a paramedic and we have 4 children aged, 27, 26, 25 and 21 years.

Others would say I am a compassionate and resourceful individual, with a deep interest in the needs of others to aptly plan and deliver positive outcomes. I have a passion for change and a desire to support people to become the masters of their own lives. I am a confident, considerate person with a down to earth disposition.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Home Care Package Partner

Bluecare
09.2021 - Current
  • Autonomous role guided by a strategic framework of case management and procurement activities
  • Client base: 45-83 clients over 3 years
  • Nil client overspends over 3 years
  • Training of HCPP's in role, support to administration and Team Leaders
  • Development of internal systems used by other HCPP's
  • Consultation with aged care clients and their families to ensure care needs are met at home by reducing need for residential placement
  • Provide information, advice and support across daily care needs while actively identifying individual personal goals
  • Develop support care plans, budget and financial projections, coordinate and monitor support services
  • Liaise with Nursing, Allied Health, Discharge hospital planners, Nurse Practitioners, Advocacy and other Government support agencies

Residential Youth Worker

YouTurn
03.2021 - 09.2021
  • Contribute to initial assessments of clients' needs and provide information and assistance in accessing appropriate services and resources for support
  • Ensure that each resident is provided with appropriate care and support on a daily basis in terms of their physical, emotional, educational, social and recreational needs, including any personal cultural or religious beliefs
  • Develop and implement individual case plans with a Client Centred Case Framework
  • Establishing and maintain a stable, safe environment for young residents in accordance with Child Safety regulations
  • Participate in staff meetings, training and professional development

Domestic Violence & Homelessness Receptionist

Kyabra Community Association
06.2019 - 03.2021
  • Maintain executive-level managers daily schedule, travel arrangements, meetings and conference bookings
  • Reporting to the Senior Manager
  • Developed, implemented and monitored internal processes in consultation with Head office Runcorn to ensure organisational efficiency
  • Bookkeeping tasks, financial statements, reports, memos, invoices, and letters.
  • Opening, sorting and distributing incoming emails, collection of mail and other correspondence
  • Balance conflicting priorities in order to manage workflow, ensure completion of essential projects across 3 differing organisational groups
  • Meeting room scheduling, event planning, client, key stakeholder interactions and client attendance preparation
  • Ensured electronic filing systems and office records maintained and secure
  • Ordering of office stationary for multi-locations and audio-visual equipment set up
  • Updated and maintained databases, mailing list, contact list and client information (SRS)
  • Assisted with the recruitment and coordination with HR for on-boarding new staff
  • Tracked expenses, donations and funding body manifests
  • Completed ongoing training and internal training courses
  • Serve as the first point of contact for a wide variety of high-level relationships between Child Safety, DV Women's Shelter and Mobile DV Unit and support Homelessness Case workers in daily interactions.

Patient Accounts Officer

Ramsay Health Care Billing Hub
09.2013 - 06.2019
  • Responsible for Debt Collection to 7 Ramsay Private Hospitals throughout Queensland
  • Maintain Aged Trial Balance to comply with KPI's including sending financial letters, journals and processing account and refunds. KPI expectation high and exceeded
  • Extensive contact with Private Health funds, including understanding contract rates and business rules
  • Consulted by Front Office Manager and Finance Manager on changes to work practices, policies and procedures to support quality improvement
  • Consistently comply with revenue cycle policies and processes

Receptionist/Administrative Support

Belmont Private Hospital
07.2012 - 09.2013
  • Short stay and long stay mental health patients providing administrative support to Psychiatrist
  • Diary management and appointment bookings including Psychiatrist events and functions
  • Attend and participate in administrative meetings with other staff working in a group psychiatrist setting to ensure office collaboration
  • Collection of sensitive data and files from medical records, signing out of this information and filing of relevant reports, consultations and patient care
  • Supporting other Psychiatrists if other administration was unwell
  • Coordinate meetings with high-level stakeholders, including preparation of agendas, taking and distributing minutes and following up on action items
  • Completion of first aid training.

Property Manager

Florent and Mundey Real Estate
07.2008 - 06.2010
  • Provide an efficient reception and administrative support service to a busy sales and leasing agency
  • Establishment of rental rates by surveying local market and rental rates
  • Management of 80 properties that involved liaising with tenants, property owners and other key stakeholders whilst working towards leasing targets in a sales driven industry
  • Ensured the collection of suitable tenant applications for review and recommendation to owners
  • Scheduling of all appointments for repairs, obtaining quotations and providing transparency in the costings to either tenants or owners
  • Training and supervising new employees and a commitment to ongoing training in an industry with constantly changing laws

Office Manager and Administrative Officer

Rose Avenue Radiology Clinics
02.1996 - 06.2008
  • Management of patient files and in-house medical reporting system
  • Proficient in microphone dictation and medical terminology
  • Entering confidential documents on the patient database, scanning, photocopying and storing sensitive information
  • Attended meetings with referring doctors and other stakeholders to promote the use of radiology services
  • Provided training to other administrative staff, HR and payroll to medical staff

Education

Diploma of Child, Youth And Family Services - Community Services

Tafe Queensland
Queensland
2019

Skills

  • TCI Training
  • Bluecare Training- Completed and SABA up to date
  • Developing Resilience from The Inside Out
  • Community Services Record Database
  • Proficient in Microsoft Office , MAC and in house systems
  • Staff Supervision
  • Creative and Critical Thinker
  • Financial Administration
  • Key Performance Indicators
  • Customer Service
  • Business Analysis and Reporting
  • Budget Administration
  • Emergency Response
  • Teamwork and Collaboration
  • Human Resources Management
  • Team Development
  • Sales management
  • Negotiation
  • Expense Tracking
  • Goal Setting
  • Staff Training
  • Networking

Certification

  • Current First Aid
  • Personal & Criminal history checks current
  • Current Blue care and Disability services cards

Placements

United Synergies, Tewantin, QLD

Met with young individuals to build rapport and take on arranged outings

Created and maintained client file system, Arranged for food and clothing and other resources for assigned clients

Engaged clients in conversation to determine their insecurities and aspirations

Transported clients to appointments, visits and recreational activities

Worked alongside youth workers, social workers and psychologists to assist our clients.

References

  • Kelly Owen, Manager- Life without Barriers, Maroochydore
  • Ric Mattos Team Leader – Bluecare M11, SEQ North, QLD

Timeline

Home Care Package Partner

Bluecare
09.2021 - Current

Residential Youth Worker

YouTurn
03.2021 - 09.2021

Domestic Violence & Homelessness Receptionist

Kyabra Community Association
06.2019 - 03.2021

Patient Accounts Officer

Ramsay Health Care Billing Hub
09.2013 - 06.2019

Receptionist/Administrative Support

Belmont Private Hospital
07.2012 - 09.2013

Property Manager

Florent and Mundey Real Estate
07.2008 - 06.2010

Office Manager and Administrative Officer

Rose Avenue Radiology Clinics
02.1996 - 06.2008

Diploma of Child, Youth And Family Services - Community Services

Tafe Queensland

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