Anita Otto
Ballina,NSW
Summary
Strong leader with a proven track record, excelling in clinical leadership and fostering strong team collaboration. Expert in enhancing patient care quality and operational efficiency, demonstrated through effective program management and critical thinking. Skilled in healthcare administration and employee training, significantly improving patient satisfaction and staff performance. Outgoing Clinic Manager with 7 years of experience working with medical personnel. Exceptional skills in communication, creates productive workflows and inspires quality patient care. Emphasizes building strong relationships within a team environment. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Childcare Educator
Affinity Education Group
07.2023 - 04.2024
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Maintained safety and cleanliness by sterilizing toys and surfaces. Implementing Infection control procedures and checklists for nursery.
- Ensuring all required reports and National framework documentation is accurate and completed daily.
Clinic Manger - Oral Health
Roma Family Dental
02.2015 - 10.2022
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Implemented preventive maintenance schedule for medical equipment, minimizing downtime and ensuring operational efficiency.
- Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
Childcare Educator
Burleigh Waters Childcare
01.2013 - 02.2015
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Prepared children for a seamless transition to the next level of education by focusing on key foundational skills in literacy, numeracy, and social-emotional development.
- Maintained accurate records of attendance, meal counts, emergency contact information, ensuring compliance with state regulations.
Store Manager
Malouf Pharmacies - Cosmetic Fragrance Direct
03.2010 - 01.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
HLTAIDOO9 HLTAID010 HLTAID011 HLTAID012 - First Aid & Resucitation
ABC FIRST AID
Roma, QLD01.2024
Blue Card - Working With Children
Qld07.2023
Certificate III - Children's Services CHC30712
Kings Unitech Gold Coast
Gold Coast, QLD06.2014
Skills
- Hygiene practices
- Administrative Leadership
- Clinical management
- Employee Training
- Employee Recruitment
- Healthcare administration
- Scheduling appointments
- Patient Care Coordination
- Profit and loss statements
- Corporate Compliance
- Records Management
- Program Management
- Medical Billing
- Revenue management
- Patient Flow
- Critical Thinking
- Training and mentoring
- Patient Relations
- Inventory and restocking
- Quality Control
Water sports , Tennis, spending time with family
I enjoy spending time on the water kayaking, bike riding and long walks with my two Bordie Collie dogs. My greatest love is spending time with my family & friends.
Timeline
Childcare Educator
Affinity Education Group
07.2023 - 04.2024
Clinic Manger - Oral Health
Roma Family Dental
02.2015 - 10.2022
Childcare Educator
Burleigh Waters Childcare
01.2013 - 02.2015
Store Manager
Malouf Pharmacies - Cosmetic Fragrance Direct
03.2010 - 01.2013
HLTAIDOO9 HLTAID010 HLTAID011 HLTAID012 - First Aid & Resucitation
ABC FIRST AID
Blue Card - Working With Children
Certificate III - Children's Services CHC30712
Kings Unitech Gold Coast
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