Anita Penfold
Maclean,Nsw
Summary
Professional and knowledgeable Receptionist versed in administrative support and customer service. Highly efficient in problem-solving and communication skills.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry in RMS and Manager America system. Highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
17
17
years of professional experience
Work History
Receptionist
Iluka Riverside Holiday Park
Iluka, nsw
04.2015 - Current
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sorted and distributed mail correspondence for residents, including parcel packaging, preparation and efficient shipping for patrons who left belongings behind.
Front Office Receptionist
Hometown Australia
Yamba, NSW
09.2018 - 03.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Working with full time residents with in the park.
- Weekly rents, monthly water and electricity billing
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including to promote quick remediation.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared weekly employee work schedules for 3 team members ensuring all shifts received adequate coverage.
Sales Assistant/Lighting Designer
Noosa Lighting Specialists
Noosa, QLD
03.2008 - 12.2013
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained records related to sales, returns and inventory availability for house plans.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites for house lots.
- Greeted customers and offered assistance with selecting merchandise, finding solutions for the lighting needs
- Processed cash, check and credit card payments.
- Identified new products for customers.
- Completed orders through MYOB system and organised product deliveries to meet customer/electricians timetables.
- Trained new employees on customer service, money handling and organising strategies.
- Liaised with customers, electricians, builders and architects to better understand customer needs and recommend appropriate solutions.
- Maintained a high level of customer care for lighting plans.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Completed store opening and closing procedures, including counting drawers and managing security.
- Liaised between customers and product development team to recommend product improvements.
Manager
Kings Jewellers
Maroochydore, QLD
07.2007 - 03.2008
- Performed weekly reviews assessing each employee's performance and developed improvement plans.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows to meet any daily demand.
- Trained and guided team members to maintain high productivity and performance metrics.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Managed rosters
Education
Secretarial Studies And Office Administration
South Burnett TAFE
Kingaroy11.1987
Skills
- Customer and client relations
- Office administration
- Database administration, sales MYOB, RMS, Manage America system
- Office management
- Administrative support
- Staff Management
- Mail handling
- Time management
- Caravaning industry rules, and site plans for accommodation
- Online bookings through Bookingcom, expedia, RMS online and other camping sites
- Telephone skills
- Conflict resolution
- Verbal and written communication
- Expense reporting
- Security awareness
- Word processing
- Cash Handling
- Social perceptiveness
- Problem-solving skills
- Professional demeanor
Additional Information
Artist in Oils and Pastels, am a WWII enthusiast, love WWII bomber planes and pride myself on my kindness to people.
Timeline
Front Office Receptionist
Hometown Australia
09.2018 - 03.2020
Receptionist
Iluka Riverside Holiday Park
04.2015 - Current
Sales Assistant/Lighting Designer
Noosa Lighting Specialists
03.2008 - 12.2013
Manager
Kings Jewellers
07.2007 - 03.2008
Secretarial Studies And Office Administration
South Burnett TAFE
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