Summary
Overview
Work History
Skills
Timeline
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Anita Richter

Redcliffe,QLD

Summary

Proven Store Manager with a track record of enhancing customer satisfaction and boosting retail sales at Mason Wines. Skilled in customer service and cash handling, I excel in team leadership and problem-solving, ensuring operational excellence. Demonstrated ability to improve store performance through effective inventory control and team collaboration, fostering a positive shopping environment and driving sales growth.

Overview

17
17
years of professional experience

Work History

Retail Sales Associate

Hotel Maleny
10.2022 - 08.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.

Store Manager

Mason Wines
04.2007 - 10.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Assistance
  • Cash Handling
  • Customer Engagement
  • Retail Sales
  • Reliability and punctuality
  • Store Opening and Closing
  • Flexible Schedule
  • Money Handling
  • Product Knowledge
  • Cash Register Operation

Timeline

Retail Sales Associate

Hotel Maleny
10.2022 - 08.2024

Store Manager

Mason Wines
04.2007 - 10.2021

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Anita Richter