Anita Rushton
119 Mansfield Street, Inverell,NSW
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Coles Group. Leveraged active listening and critical thinking to resolve issues efficiently, leading to positive client feedback. Demonstrated leadership at Tin Cheung Restaurant by improving team collaboration and maintaining high cleanliness standards, significantly boosting dining experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Coles Group
03.2019 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading positive feedback from clients.
Waitress Supervisor
Tin Cheung Resurant
09.2016 - Current
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Waitress Supervisor
Inverell Palace Chinese Resturant
01.2014 - 09.2024
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Monitored dining area to ensure all guests received attentive service without delays.
Waiter's Assistant
Muntein Chinese Resturant
01.2012 - 08.2013
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
First Aid Certificate
TAFE New England
Inverell, NSW01-2026
Certificate 111 Individual Support
TAFE New England
Inverell, NSW05-2025
Working With Children Check
WWCC Check
Inverell06-2023
Early Childhood Care And Education
TAFE New England
Inverell, NSW06-2022
Skills
- Customer service
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Coles Group
03.2019 - Current
Waitress Supervisor
Tin Cheung Resurant
09.2016 - Current
Waitress Supervisor
Inverell Palace Chinese Resturant
01.2014 - 09.2024
Waiter's Assistant
Muntein Chinese Resturant
01.2012 - 08.2013
First Aid Certificate
TAFE New England
Certificate 111 Individual Support
TAFE New England
Working With Children Check
WWCC Check
Early Childhood Care And Education
TAFE New England
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