Anita Trost
St Kilda,VIC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Client Liaison Manager
Oracle Group
02.2012 - 03.2022
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Oracle Group was first established by my husband and I in 2012 and part of my initial role was to set up sales, accounting and progress systems. We then sold this company in March last year.
Retail Store Owner
Self-employeed
01.2002 - 06.2006
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Education
Diploma - Selling Skills And Sales Operations
Australian Directory Services (Yellow Pages)
Box Hill, VICBachelor of Arts - Recreation Facilities Management
Phillip Institute of Technology
Bundoora, VIC02.1984
Skills
- Calm Under Pressure
- Public Speaking
- Written Communication
- Attention to Detail
- Computer Skills
- Conflict Resolution
- Relationship Building
Additional Information
I have taken the past 12+ months to study Pilates which is my passion and to volunteer for the Port Phillip Eco Centre.
Timeline
Client Liaison Manager
Oracle Group
02.2012 - 03.2022
Retail Store Owner
Self-employeed
01.2002 - 06.2006
Diploma - Selling Skills And Sales Operations
Australian Directory Services (Yellow Pages)
Bachelor of Arts - Recreation Facilities Management
Phillip Institute of Technology
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