Anita Wearmouth
Greenmount,WA
Summary
Qualified Logistic service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Logistic service Manager
CENTURION
09.2020 - Current
- General and Task Management
- Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers
- Create and implement best practice logistics principles, policies and processes across the organisation to improve operational and financial performance
- Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements
- Monitor quality, quantity, delivery times, and transport costs
- Negotiate rates and contracts with transportation and logistics providers
- Recommend optimal transport modes, routes or frequency
- Select carriers/suppliers and monitor service against performance criteria
- Ensure carrier compliance with company policies or procedures for product transit or delivery
- Resolve problems concerning transportation, logistics systems, imports or exports or customer issues
- Review impact of logistics changes, such as routing, shipping modes, product volumes or carriers and report results to others
- Assess and make recommendations for logistics processes in potential new facilities or plants and advise of cost implications and efficiency
- Support continuous improvement initiatives and identify inefficiencies and cost optimisation opportunities
- Ensure the integrity of inventory accuracy and manage stock movements with the help of direct reports
- Identify and resolve any inventory discrepancies and ensure inventory and system records are in agreement
- Keep track of slow moving and obsolete stock
- Identify savings by removing waste or unnecessary steps in the logistics process
- Interpret trends and analyse and review data
- Provide meaningful logistics data to others in the organisation to aid customer service and cost improvements
- Ensure IT systems in place are effective, maintained and accurate
- Ensure metrics, reports, and process documentation is available
- People Management
- Manage, coach and develop a high performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements
- Set departmental objectives/KPIs and review and assess ongoing performance of direct reports
- Report on achievement of targets and identify any actions required
- Ensure that all functions under supervision operate in accordance with health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors
- Financial Budget and Control
- Hold responsibility for department budget
- Relationship Management
- Develop and maintain strong relationships with all connected with the logistics process
- Ensure all completed orders are dispatched on time
- Ensure products are shipped appropriately to ensure quality of goods during transportation
- Take control of packaging and provide appropriate, cost effective, high quality solutions
- Take responsibility for accuracy of labelling to ensure correct parts/finished assemblies reach correct customers at the correct time
- Ensure compliance with import/export regulations/customs regulations and legal and health and safety requirements
- Support new business initiatives and projects and contribute to review meetings and change process
- Ensure effective logistics implementation takes place relating to the changes
Internal Sales Representative
Centurion
02.2018 - 09.2020
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Balanced competing priorities and deadlines, ensuring all tasks were completed accurately and on time.
- Leveraged strong interpersonal skills to foster productive relationships with key stakeholders, both internally and externally, contributing to the overall success of the sales team.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Negotiated prices, terms of sales and service agreements.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
CUSTOMER SERVICE
CENTURION
11.2014 - 02.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
MANAGER
HUNGRY JACKS
01.2008 - 11.2010
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
CUSTOMER SERVICE
INTERFREIGHT LOGISTICS
09.2006 - 01.2008
- Booking pick ups
- Organising freight
- Banking
- Quotes
- Photocopying
- Data entry
- Dealing with customer complaints
- Myob
- Internal and external mailing
- Answering a 6 line switch board
- Filing
Education
Certificate 4 - retail management
Hungry Jacks Mundaring
01.2009
Certificate 2 - retail operation
Coles Mundaring
01.2001
Year 11 -
Eastern Hills Senior High School
01.1996
Skills
- Customer Service
- Supervisory skills
- Good Communication skills
- Excellent people skills
- Complaint resolution
- Customer Satisfaction
- Positive Attitude
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
Certification
- Certificate 2 in retail operation, 2001, Coles Mundaring
- Certificate 4 in retail management, 2009, Hungry Jacks Mundaring
Personal Information
Date of Birth: 09/13/80
References
- Christine Howard, Restaurant Manager, Hungry Jacks, 0439 910 092
- Lateisha Wilson, Accountant, Interfreight, 0432 379 986
- Meggan Jeary, Personal, Repco, 0403 651 039
Driverslicense
'C', 4183340
Timeline
Logistic service Manager
CENTURION
09.2020 - Current
Internal Sales Representative
Centurion
02.2018 - 09.2020
CUSTOMER SERVICE
CENTURION
11.2014 - 02.2020
MANAGER
HUNGRY JACKS
01.2008 - 11.2010
CUSTOMER SERVICE
INTERFREIGHT LOGISTICS
09.2006 - 01.2008
Certificate 2 - retail operation
Coles Mundaring
Year 11 -
Eastern Hills Senior High School
Certificate 4 - retail management
Hungry Jacks Mundaring
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