Niraj Patel
Tweed head south
Summary
Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.
Overview
6
6
years of professional experience
Work History
Retail & Sales Consultant
Telstra Store
01.2024 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Restaurant Manager
Vinnys pizza and pasta
11.2018 - 01.2024
- Experienced team leader with extensive background in hospitality and customer service
- Skilled in developing and maintaining strong relationships with customers, staff, and vendors
- Expert in operational management, budgeting, and staff training and development
- Successful in creating a positive, team-oriented work environment that fosters employee growth and development.
Crew Member
Mcdonald's
07.2020 - 06.2021
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Cultivated positive relationships with customers through excellent hospitality services
- Monitored cash handling procedures to accurately charge customers
- Analyzed customer feedback and implemented strategies to improve service
- Identified areas for improvement in operational processes and developed solutions accordingly
- Monitored sales reports regularly to identify trends in customer preferences.
Education
Professional year Program in career development -
Master of information technology in Design -
Southern cross university
03.2023
Skills
- Communication
- Leadership
- Customer service
- Problem solving
- Time management
Timeline
Retail & Sales Consultant
Telstra Store
01.2024 - Current
Crew Member
Mcdonald's
07.2020 - 06.2021
Restaurant Manager
Vinnys pizza and pasta
11.2018 - 01.2024
Professional year Program in career development -
Master of information technology in Design -
Southern cross university
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